silverbug
03-04-2010, 07:41 AM
Hi recieving the following errors in the event log when restaring the services
Log Name: Application
Source: BlackBerry Messaging Agent SERVER Agent 1
Description: BlackBerry Messaging Agent SERVER Agent 1 failed to start. Error code 5305
Followed by...
Log Name: Application
Source: BlackBerry Messaging Agent SPSLM-AP501 Agent 1
Event ID: 20137
Description: MailboxManager::SubsystemInitialize - OpenMsgStore (0x80040111)
Then lots and lots of...
Source: BlackBerry Controller
Event ID: 20406
Description: SERVER agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
I have tried all kinds of things recreating mapi profile. running handheldcleanup, this GC fix (which doesnt look like it is my issue)
w w w .port3101.org/featured-blackberry-kb-articles/1125-kb17325-bes-may-encounter-issues-windows-server-2008-based-ad-environment.html]KB17325 - BES may encounter issues in a Windows Server 2008 based AD environment - Port3101.org : Your BES Connection
Need as much help as possible please! Here is the logs from the debug folder
[40000] (03/04 12:18:43.123):{0x2818} [DIAG] EVENT=Syslog_connected, EVENTMSG="Connected to 127.0.0.1"
[50076] (03/04 12:18:43.192):{0x24B4} Starting BlackBerry Mailbox Agent 1 for Server SERVERNAME - Version 5.0.0.136
[30438] (03/04 12:18:43.193):{0x24B4} Waiting for Controller to provide Extension configuration information
[30000] (03/04 12:18:43.193):{0x291C} [DIAG] EVENT=Register_thread, THREADID=0x291C, THREADNAME="ExtUDPLogThread"
[50049] (03/04 12:18:43.193):{0x291C} Waiting for external UDP log messages on port 4085
[35060] (03/04 12:18:43.336):{0x291C} Controller: This BES Agent is under control of BlackBerry Controller
[35056] (03/04 12:18:43.336):{0x291C} Controller: Extension Process Configuration id 1
[30366] (03/04 12:18:43.336):{0x291C} Proxy specified for unnamed extension with id 1
[35058] (03/04 12:18:43.336):{0x291C} Controller: End of Extension Configuration
[30221] (03/04 12:18:43.394):{0x24B4} BES Cryptographic Kernel module is initialized and working properly
[45009] (03/04 12:18:43.395):{0x24B4} More cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/30.0 Mb
[45014] (03/04 12:18:43.395):{0x24B4} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[45079] (03/04 12:18:43.395):{0x24B4} Attachment cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/30.0 Mb
[40212] (03/04 12:18:43.395):{0x24B4} Address cache hit rate: 0.0%, requests: 0, adds: 0, size: 0
[40328] (03/04 12:18:43.395):{0x24B4} Failed cache hit rate: 0.0%, requests: 0, adds: 0, size: 2
[30054] (03/04 12:18:43.395):{0x24B4} Starting Message System
[30055] (03/04 12:18:43.399):{0x24B4} Using MAPI profile BlackBerryServer
[40206] (03/04 12:18:43.402):{0x24B4} MailboxManager::SubsystemInitialize - Using MAPI profile 'BlackBerryServer'
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_UI_STATE) Value=16384
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=4
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_AUTH_PACKAGE) Value=9
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_ABP_ALLOW_RECONNECT) Value=1
[20137] (03/04 12:18:43.504):{0x24B4} MailboxManager::InitializeProfile - OpenMsgStore (0x80040111)
[40113] (03/04 12:18:43.504):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=32772
[20137] (03/04 12:18:43.584):{0x24B4} MailboxManager::InitializeProfile - OpenMsgStore (0x80040111)
[40113] (03/04 12:18:43.662):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=4
[20137] (03/04 12:18:43.740):{0x24B4} MailboxManager::InitializeProfile - OpenMsgStore (0x80040111)
[40113] (03/04 12:18:43.740):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=32772
[20137] (03/04 12:18:43.740):{0x24B4} MailboxManager::SubsystemInitialize - OpenMsgStore (0x80040111)
[30000] (03/04 12:18:43.741):{0x24B4} [ENV] MAPI32.DLL: C:\Windows\system32\MAPI32.dll, Version: 1.0.2536.0
[30000] (03/04 12:18:43.741):{0x24B4} [ENV] CDO.DLL: C:\Program Files (x86)\ExchangeMapi\cdo.dll, Version: 6.5.8153.0
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] Microsoft Management Console (MMC): C:\Windows\system32\mmc.exe, Version: 6.1.7600.16385
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] Failed to read 001e6602 reg value from the BlackBerry MAPI profile.
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] BlackBerry Mailbox Agent 1 - BESX Version 5.0.0.136
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] BES Service Name: BlackBerry Mailbox Agent
[30000] (03/04 12:18:43.743):{0x24B4} [ENV] BlackBerry Dispatcher: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 5.0.0.126
[30000] (03/04 12:18:43.743):{0x24B4} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (03/04 12:18:43.745):{0x24B4} [ENV] BlackBerry MDS Connection Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 5.0.0.93
[30000] (03/04 12:18:43.745):{0x24B4} [ENV] BlackBerry Database Consistency Service: NOT FOUND
[30000] (03/04 12:18:43.746):{0x24B4} [ENV] BlackBerry Policy Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryPolicyServer.exe, Version: 5.0.0.119
[30000] (03/04 12:18:43.747):{0x24B4} [ENV] BlackBerry Synchronization Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 5.0.0.122
[30000] (03/04 12:18:43.748):{0x24B4} [ENV] BlackBerry Router: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 5.0.0.126
[30000] (03/04 12:18:43.749):{0x24B4} [ENV] BlackBerry Controller: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 5.0.0.136
[30000] (03/04 12:18:43.750):{0x24B4} [ENV] BlackBerry Alert: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 5.0.0.117
[30000] (03/04 12:18:43.751):{0x24B4} [ENV] BlackBerry Attachment Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 5.0.0.57
[45060] (03/04 12:18:43.751):{0x24B4} {ConnectionPool::ValidatePool}: Pool is not initialized
[30000] (03/04 12:18:43.751):{0x24B4} [ENV] [DB] SQLServer hostname: spslm-dbs01, Database name: BESMgmt
[30480] (03/04 12:18:43.751):{0x24B4} [CFG] BES failover mode is ACTIVE
[41120] (03/04 12:18:43.751):{0x24B4} [CFG] Address Lookup is enabled
[41122] (03/04 12:18:43.751):{0x24B4} [CFG] LDAP search is disabled, LDAP PIM search is disabled, LDAP ALP search is disabled
[41123] (03/04 12:18:43.751):{0x24B4} [CFG] Using up to 10 external CDO Helpers in keep-alive mode
[41124] (03/04 12:18:43.751):{0x24B4} [CFG] AddOwnerApptID is disabled
[41125] (03/04 12:18:43.751):{0x24B4} [CFG] SetLocaleIDs is disabled
[40532] (03/04 12:18:43.751):{0x24B4} [CFG] vCard conversion support has been enabled
[40892] (03/04 12:18:43.751):{0x24B4} [CFG] GlobalRescan config: messaging:O, calendar:O, pim:O
[40000] (03/04 12:18:43.751):{0x24B4} [CFG] MAPI Encoding is 1
[10277] (03/04 12:18:43.751):{0x24B4} BlackBerry Messaging Agent SERVERNAME Agent 1 failed to start. Error code 5305
[50106] (03/04 12:18:43.751):{0x24B4} Stopping BlackBerry Mailbox Agent 1 for Server SERVERNAME
[30000] (03/04 12:18:43.752):{0x26DC} [DIAG] EVENT=Register_thread, THREADID=0x26DC, THREADNAME="TimerThread"
[40000] (03/04 12:18:43.752):{0x26DC} [DEBUG] EVENTMSG="TimerThread thread started"
[40507] (03/04 12:18:44.336):{0x291C} ExtUDPLogThread: Code on closing = 0
[30000] (03/04 12:18:44.336):{0x291C} [DIAG] EVENT=Unregister_thread, THREADID=0x291C, THREADNAME="ExtUDPLogThread"
[30065] (03/04 12:18:44.355):{0x24B4} BlackBerry Mailbox Agent 1 for Server SERVERNAME shutdown complete
====== END OF LOG ======
Log Name: Application
Source: BlackBerry Messaging Agent SERVER Agent 1
Description: BlackBerry Messaging Agent SERVER Agent 1 failed to start. Error code 5305
Followed by...
Log Name: Application
Source: BlackBerry Messaging Agent SPSLM-AP501 Agent 1
Event ID: 20137
Description: MailboxManager::SubsystemInitialize - OpenMsgStore (0x80040111)
Then lots and lots of...
Source: BlackBerry Controller
Event ID: 20406
Description: SERVER agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
I have tried all kinds of things recreating mapi profile. running handheldcleanup, this GC fix (which doesnt look like it is my issue)
w w w .port3101.org/featured-blackberry-kb-articles/1125-kb17325-bes-may-encounter-issues-windows-server-2008-based-ad-environment.html]KB17325 - BES may encounter issues in a Windows Server 2008 based AD environment - Port3101.org : Your BES Connection
Need as much help as possible please! Here is the logs from the debug folder
[40000] (03/04 12:18:43.123):{0x2818} [DIAG] EVENT=Syslog_connected, EVENTMSG="Connected to 127.0.0.1"
[50076] (03/04 12:18:43.192):{0x24B4} Starting BlackBerry Mailbox Agent 1 for Server SERVERNAME - Version 5.0.0.136
[30438] (03/04 12:18:43.193):{0x24B4} Waiting for Controller to provide Extension configuration information
[30000] (03/04 12:18:43.193):{0x291C} [DIAG] EVENT=Register_thread, THREADID=0x291C, THREADNAME="ExtUDPLogThread"
[50049] (03/04 12:18:43.193):{0x291C} Waiting for external UDP log messages on port 4085
[35060] (03/04 12:18:43.336):{0x291C} Controller: This BES Agent is under control of BlackBerry Controller
[35056] (03/04 12:18:43.336):{0x291C} Controller: Extension Process Configuration id 1
[30366] (03/04 12:18:43.336):{0x291C} Proxy specified for unnamed extension with id 1
[35058] (03/04 12:18:43.336):{0x291C} Controller: End of Extension Configuration
[30221] (03/04 12:18:43.394):{0x24B4} BES Cryptographic Kernel module is initialized and working properly
[45009] (03/04 12:18:43.395):{0x24B4} More cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/30.0 Mb
[45014] (03/04 12:18:43.395):{0x24B4} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[45079] (03/04 12:18:43.395):{0x24B4} Attachment cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/30.0 Mb
[40212] (03/04 12:18:43.395):{0x24B4} Address cache hit rate: 0.0%, requests: 0, adds: 0, size: 0
[40328] (03/04 12:18:43.395):{0x24B4} Failed cache hit rate: 0.0%, requests: 0, adds: 0, size: 2
[30054] (03/04 12:18:43.395):{0x24B4} Starting Message System
[30055] (03/04 12:18:43.399):{0x24B4} Using MAPI profile BlackBerryServer
[40206] (03/04 12:18:43.402):{0x24B4} MailboxManager::SubsystemInitialize - Using MAPI profile 'BlackBerryServer'
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_UI_STATE) Value=16384
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=4
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_AUTH_PACKAGE) Value=9
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_ABP_ALLOW_RECONNECT) Value=1
[20137] (03/04 12:18:43.504):{0x24B4} MailboxManager::InitializeProfile - OpenMsgStore (0x80040111)
[40113] (03/04 12:18:43.504):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=32772
[20137] (03/04 12:18:43.584):{0x24B4} MailboxManager::InitializeProfile - OpenMsgStore (0x80040111)
[40113] (03/04 12:18:43.662):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=4
[20137] (03/04 12:18:43.740):{0x24B4} MailboxManager::InitializeProfile - OpenMsgStore (0x80040111)
[40113] (03/04 12:18:43.740):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=32772
[20137] (03/04 12:18:43.740):{0x24B4} MailboxManager::SubsystemInitialize - OpenMsgStore (0x80040111)
[30000] (03/04 12:18:43.741):{0x24B4} [ENV] MAPI32.DLL: C:\Windows\system32\MAPI32.dll, Version: 1.0.2536.0
[30000] (03/04 12:18:43.741):{0x24B4} [ENV] CDO.DLL: C:\Program Files (x86)\ExchangeMapi\cdo.dll, Version: 6.5.8153.0
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] Microsoft Management Console (MMC): C:\Windows\system32\mmc.exe, Version: 6.1.7600.16385
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] Failed to read 001e6602 reg value from the BlackBerry MAPI profile.
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] BlackBerry Mailbox Agent 1 - BESX Version 5.0.0.136
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] BES Service Name: BlackBerry Mailbox Agent
[30000] (03/04 12:18:43.743):{0x24B4} [ENV] BlackBerry Dispatcher: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 5.0.0.126
[30000] (03/04 12:18:43.743):{0x24B4} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (03/04 12:18:43.745):{0x24B4} [ENV] BlackBerry MDS Connection Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 5.0.0.93
[30000] (03/04 12:18:43.745):{0x24B4} [ENV] BlackBerry Database Consistency Service: NOT FOUND
[30000] (03/04 12:18:43.746):{0x24B4} [ENV] BlackBerry Policy Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryPolicyServer.exe, Version: 5.0.0.119
[30000] (03/04 12:18:43.747):{0x24B4} [ENV] BlackBerry Synchronization Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 5.0.0.122
[30000] (03/04 12:18:43.748):{0x24B4} [ENV] BlackBerry Router: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 5.0.0.126
[30000] (03/04 12:18:43.749):{0x24B4} [ENV] BlackBerry Controller: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 5.0.0.136
[30000] (03/04 12:18:43.750):{0x24B4} [ENV] BlackBerry Alert: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 5.0.0.117
[30000] (03/04 12:18:43.751):{0x24B4} [ENV] BlackBerry Attachment Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 5.0.0.57
[45060] (03/04 12:18:43.751):{0x24B4} {ConnectionPool::ValidatePool}: Pool is not initialized
[30000] (03/04 12:18:43.751):{0x24B4} [ENV] [DB] SQLServer hostname: spslm-dbs01, Database name: BESMgmt
[30480] (03/04 12:18:43.751):{0x24B4} [CFG] BES failover mode is ACTIVE
[41120] (03/04 12:18:43.751):{0x24B4} [CFG] Address Lookup is enabled
[41122] (03/04 12:18:43.751):{0x24B4} [CFG] LDAP search is disabled, LDAP PIM search is disabled, LDAP ALP search is disabled
[41123] (03/04 12:18:43.751):{0x24B4} [CFG] Using up to 10 external CDO Helpers in keep-alive mode
[41124] (03/04 12:18:43.751):{0x24B4} [CFG] AddOwnerApptID is disabled
[41125] (03/04 12:18:43.751):{0x24B4} [CFG] SetLocaleIDs is disabled
[40532] (03/04 12:18:43.751):{0x24B4} [CFG] vCard conversion support has been enabled
[40892] (03/04 12:18:43.751):{0x24B4} [CFG] GlobalRescan config: messaging:O, calendar:O, pim:O
[40000] (03/04 12:18:43.751):{0x24B4} [CFG] MAPI Encoding is 1
[10277] (03/04 12:18:43.751):{0x24B4} BlackBerry Messaging Agent SERVERNAME Agent 1 failed to start. Error code 5305
[50106] (03/04 12:18:43.751):{0x24B4} Stopping BlackBerry Mailbox Agent 1 for Server SERVERNAME
[30000] (03/04 12:18:43.752):{0x26DC} [DIAG] EVENT=Register_thread, THREADID=0x26DC, THREADNAME="TimerThread"
[40000] (03/04 12:18:43.752):{0x26DC} [DEBUG] EVENTMSG="TimerThread thread started"
[40507] (03/04 12:18:44.336):{0x291C} ExtUDPLogThread: Code on closing = 0
[30000] (03/04 12:18:44.336):{0x291C} [DIAG] EVENT=Unregister_thread, THREADID=0x291C, THREADNAME="ExtUDPLogThread"
[30065] (03/04 12:18:44.355):{0x24B4} BlackBerry Mailbox Agent 1 for Server SERVERNAME shutdown complete
====== END OF LOG ======