Desk Top Manager -HELP!!!

[MH110]

I have a problem getting my 8310 to connect to DTM. I downloaded the latest DTop manager from BB. I am able to connect and see data on the phone via "my computer" But when I launch DTM. It has a pop up that says, "Before you begin, verify that your current BlackBerry device is connected to your computer."

No PIN is shown in the bottom left of the screen.

Troubleshooting I have tried:
Different cable
Different USB port
Removed the media card
Did a battery pull

I have a 8310
AT&T service.

[Dubdub]

Have you tried our SEARCH feature? Been asked a few times.

[MH110]

Sorry should have mentioned that. Yes, I did my due diligence. Hope maybe someone has something more to add.

[Dubdub]

OS on the PC?

OS on the BB?

DM version? Did you try an older version of DM?

Connecting via a HUB?

Using the cable that came with the BB?

Have a BB data plan?

Company computer or home computer?

Anti-virus turned off?

DM properly configured for USB?

[MH110]

Still have the same problem. I am able to synch my sons pearl but not my curve. Grrrr this is killing me.

[MidnightDraven]

The post above yours shows some questions that need to be answered to help you.

[MH110]

OS on PC: XP Pro SP2
OS on Device: 4.2
DM ver: 4.6 and 5.1 Tried both
No connection n via hub straight to USB port.
I am using the cable that came with the device. Have used several different cables.
I do NOT have the BB plan but I do have a data plan with AT&T
AV was turned off
DM properly configured for usb? I THINK so.
Options
Connection Options
Connection Type=USB

As I have stated. I am able to connect my sons pearl. Should I send it back?

[MH110]

I also did a "Wipe hand held", a battery pull. I even slapped it around a bit and threatened its momma. Still no good...

[devnull]

Before you return it, you might try on a different PC.

[Dubdub]

Are you using DM with or without Media Manager? If with, download 4.6 without it.

Take out the SD card if installed.

The problem could be no BB data plan. I recall that was an issue at one time. Not sure if it still is as I have always had the data plan.

[MH110]

devnull- I have tried it on my work PC and my home laptop and my sons laptop.

Dubdud, I will give it a try tonight. I am not sure how not having the BB plan could make a diff but I'm willing to try anything.

Thanks in for all your help.

Mike

[MH110]

The new DTM 6.0 has just been released. I'll try that one too.