phalpern
08-25-2010, 11:39 AM
One of my users just bought himself a Torch (w/voice plan) and I placed it on our BES. Tested, no problem.
Now he comes to me and says he cannot see his incoming message text. The email is received, the Subject text is there, but no message text. He sees it in his Outlook email, I see it when I forward the message to myself (on both Outlook and my 8320), but the message text is not on his 9800 Torch. I have one other Torch user with no issues. (We are basically a Bold shop.)
To be honest my "test" of the unit included sending and receiving an email with a Subject but no message text, as this has never occurred before.
Been searching around (inc this forum) to no avail. It must be a config issue, but I've been through all the menus with no luck. His BES account was not modified, just added this new device. Anyone seen this before and know how to resolve it?
Much obliged!
Paul
Now he comes to me and says he cannot see his incoming message text. The email is received, the Subject text is there, but no message text. He sees it in his Outlook email, I see it when I forward the message to myself (on both Outlook and my 8320), but the message text is not on his 9800 Torch. I have one other Torch user with no issues. (We are basically a Bold shop.)
To be honest my "test" of the unit included sending and receiving an email with a Subject but no message text, as this has never occurred before.
Been searching around (inc this forum) to no avail. It must be a config issue, but I've been through all the menus with no luck. His BES account was not modified, just added this new device. Anyone seen this before and know how to resolve it?
Much obliged!
Paul