BB Bold 9700 - Battery symbol with red strip trough it

[Dannyn16]

Hello guys,

I've got an BB bold 9700 for some weeks now. I had the battery out all night last night (it was on half battery bar), this morning I putted it back in my 9700. I tried to start up the device but nothing worked. After that I tried to charge up the battery with the wall charger, when it's on the charger it shows a LED red light for around 1 minute, after 1 minute it shows the battery symbol with the red stripe trough it.

What can I do to solve this problem?
I've tried several methods I found on different forums, but nothing worked. Can somebody help me please?

(My blackberry was in my pocket while I was biking trough the rain, it was getting a little wet, but I don't think this can be problem)

[penguin3107]

(My blackberry was in my pocket while I was biking trough the rain, it was getting a little wet, but I don't think this can be problem)

If the battery got wet, it can definitely be a problem.
This is why there's a moisture indicator on the battery itself.

I'm guessing the battery is done. I suggest buying a new one.

[Calebrity]

on the battery does around where the connectors show, is it a full white tab or pink or with red lines that have bleed out?

[Dannyn16]

The blackberry wasnt real wet at all, so I don't think that is the problem. I've tried several full batterys from friends, but none of them worked?. So buying a new one won't solve the problem

[penguin3107]

It doesn't need to be "real wet". It just needs to be slightly wet... and you'll have problems.
There's always shades of grey, but this one seems rather black & white to me.

It got a little wet... now it doesn't work right.
Either the BlackBerry itself, or the battery is bad.
You said you tried more than one battery... so now it seems like the device itself is bad.

[Calebrity]

I am going to ask again is there any small indicators that are pink or bleeding from a red line if so that is considered water dmg'ed

[Dannyn16]

No, the indicators are still full white.

[Calebrity]

No, the indicators are still full white.

then i wouldn't say water dmg but, still a tough call, have you tried to see if the computer can see the device through the application loader?

[Dannyn16]

When I connect my BB to the computer, the computer recognise it as a Blackberry device. So yes.

[Calebrity]

download your software for your device from the blackberry website, install it.
do a back up of your device with DTM
then run the application loader wizard from C:\program files\common files\research in motion\apploader\loader.exe (32bit computer OS) C:\program files (x86)\common files\research in motion\apploader\loader.exe (64bit computer OS)
wen going through this stage DO NOT AUTOMATICALLY BACK UP
after that test the charge
then only restore from your backup file what you need

hope this helps

[Calebrity]

BlackBerry - BlackBerry Desktop and Device Software Download Sites (http://ca.blackberry.com/support/downloads/download_sites.jsp)

there is the link for the download, make sure you get the most up to date release for your device with your service provider

[Dannyn16]

Ok, I'm gonna try this. I'll let you know in 10 minutes.

[Calebrity]

I will be on for a while still got 3.25 hrs left in my shift here at work

[Dannyn16]

Ok, I installed and updated, DTM recongnise it as a Blackberry Bold 9700 and he recongnise my Pin. But it can't connect with my Bold, so I can't make an back up. There are more updates but when i want to install it, DTM says that I need to back up before updating, but I can't. I can continue updating here, but i don't want to lose all my contacts because some are very important.

[Dannyn16]

So what to do now?

[Calebrity]

if you update from DTM it should automatically backup with doing that update. then after that you could do the full reload after that
more tedious but still same effect.

[Dannyn16]

Ok, I'm gonna do the update now.

[Dannyn16]

It doesn't update, it gives an Error, it says check your internet connection. But there's nothing wrong with it.

[Dannyn16]

And he still recognise it, but can't get in touch with the blackberry. So I can't do anything now.

[Dannyn16]

Can you help me Calebrity, don't really have much time left.

[Calebrity]

looks like you might have to do the application loader and then worry about the data later, have you ever done a back up before? because if you have at least you can get some back if not then it may be building from scratch again.

[Dannyn16]

Ok, I'm gonna run the app loader, and I never made a backup before (stupid).

[Dannyn16]

First it said, there has been a serious problem occurred. Now I get to a screen, it says DTM doesn't support the BlackBerry device you connected to your pc.

[Dannyn16]

I think I have to buy a new Cellphone?

[Calebrity]

did you run the app loader from the filepath I gave you to?

[Dannyn16]

Yes.

[Calebrity]

well then sorry to say but looking like it might be bricked dude

[Calebrity]

I am out of options here besides playing with it myself to see if i can get it to run fully again

[Dannyn16]

Im going to store tommorow then, I have warrenty, and this is a device problem so I'll hope I get a new one.

[Calebrity]

best of luck on that for you my friend

[lee_bruice]

Hi Damnnyn16,
Are you phone ok now? What is the problem that the store servicer said?

[sandro21]

(My blackberry was in my pocket while I was biking trough the rain, it was getting a little wet, but I don't think this can be problem)

As you said ， your battery is a little wet, it is absolutely the problem, buy a new one is the best solution.