View Full Version : Attachments not forwarding

12-14-2010, 02:22 PM
So we have just recently migrated to Exchange 2010 and BES 5.0.2. I have users reporting that they can not forward email attachments. The email goes through, but the attachment gets stripped.

- The attachments are minimal in size.
- This happens to both internal and external email.
- I tested the attachment service and it was successful.

Any thoughts?

12-17-2010, 06:37 PM
Specific attachments ( the file extensions) require inclusion in the blackberry Attachment service setup.
Blackberry offers some information on their web site. I included only one suggestion from them.

KB13166-How to add support for additional extensions to the BlackBerry Attachment Service (http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB13166&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=249654699&stateId=1%200%20249652883)

12-22-2010, 03:13 PM
Thank you for the reply tsac. I double checked and all attachments needed are already there.