Problem with decryption errors

[sroetter]

I have posted on this several times and have gotten some suggestions but no success. I have done a java loader wipe and reinstallation and still get decryption error, please regenerate key. I found this in my log. Does it mean anything to anyone?

Name: net.rim.gme
GUID: 19e57b17be5fdc12
Time: Jan 23, 2006 13:09:11
RDKf-CMIME:2038BAC8$S9003085

Also this error:
Name: cmime
GUID: 29e95a693c6802b8
Time: Jan 23, 2006 13:09:11
Rcrf

[d_fisher]

The encryption key is not in sync between your BlackBerry and the BES server. Once you complete the enterprise activation the errors will go away. You are on BES right?!?

Doug

[sroetter]

Yes I am on the latest version of BES. No one else in the company is having these issues. I seem to get all of my emails, I just periodically get the decryption message. I have done a handheld wipe and reactivation;and a javaloader wipe and reactivation but the problem persists.

[d_fisher]

What model BlackBerry are you using?

Doug

[sroetter]

8700c.

[d_fisher]

Goto Settings > Options > Security Options > General Settings > scroll down to Services > press scroll wheel, Regenerate Encryption Key

Doug

[sroetter]

Sorry, I should have mentioned that I do that everytime I get the error message.

[d_fisher]

Have the BES admin force the regen of encryption keys. If not, I am out of ideas. Defective unit?!?

Doug

[dyzs]

Have the BES admin force the regen of encryption keys. If not, I am out of ideas. Defective unit?!?

Doug
How can the BES admin force this without connecting the device to the BES machine?

[zip]

Has the device you are using ever been used in a different BES environment? I've seen this issue when taking a device between my test and production environments.

-zip