DM 6 crashing on my new 9780

[triedeverythingelse]

Hi all,

Just started with a new company and they gave me a 'temporary laptop' to use. It is running XP Home 2002 Service Pack 3.

I've installed DM 6 but when I try to run it, I get, "Blackberry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience."

I found some threads that discussed this issue but none of the recommended fixes seem to work for me.

Help! :?

[Dubdub]

Perhaps the company doesn't allow unauthorized applications to be loaded. Are you logged in as an Administrator?

[triedeverythingelse]

Yes, logged in as administrator.
Going to try uninstalling and installing version 5.

[triedeverythingelse]

Update - removed DM 6 and installed DM 5.
Software runs, set up the sync options, when sync'ing the contacts, I got an Intellisync error "Connector specific error"

Ugh... I just want my contacts on my cellphone, why does this have to be so difficult?!?!

[Dubdub]

Sounds like there is a restriction on the laptop.

Or is the BB on BES? If so, could be an IT policy issue.

You should talk to your IT staff.

[triedeverythingelse]

No, no BES here.

Odd, I'll try the IT staff again. Unfortunately, we are a relatively small company and I might just be part of the IT staff. :)