SRP Ping response timed out

[loveycooldg]

Hi to all,
I m having this issue since a month, i am getting a error message in event viewer that SRP PingResponse Timed out and when ever i ran the Network connection test it shows success full. I am attaching the screen shot of both. please help me out in this issue. I appreciate your help in advance.

Thanks.

[penguin3107]

I'm not sure what the problem is. Could just be a spurious error message in the event log.
Is your BES, or your users, actually having a problem?

[loveycooldg]

To penuin3107,
as such, users are not having any problem, emails are working fine, but the client is very much concern about this issue thats why i raised this thread, so could you please help me??
Thanks

[penguin3107]

Honestly, I don't think there's anything to help with.
Sounds like things are working as normal. I'm putting my money on those event log entries as being spurious errors.

[tsac]

If it bothers you again you can try this.

KB02068-How to troubleshoot SRP connectivity issues (http://btsc.webapps.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02068&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=2050230958&stateId=0) 0 2050238074