Sprint 7250 Provisioning Failed

[d_fisher]

Troubleshooting a Sprint 7250. Data signal is 1x instead of 1X. No big deal, I hit Start Provisioning but get the following error message 'Provisioning Failed (error 1012)'. This is a new one for me, anyone have any ideas on what to do.

[Jase88]

Is the BB setup with a BB data plan? Doesn't seem like it...

[mjb1206]

d_fisher,

The small "X" means it has no data connection.

[fore_chris]

Make sure that the phone has blackberry service on it. It will not provision until that is on your account. You can take to a store and have them provision it with there computers.

[d_fisher]

I know 1x mean no data service. The phone does work just fine. With Sprint phones you go to Options > Network > Start Provisioning. This normally provisions the BlackBerry to be able to work on the data network. The BlackBerry should have a data plan already. Just troubleshooting this error message before spending half a morning on hold with Sprint. I will have the BlackBerry in a remote techs hands on Monday so I will report back what we find out.

[fore_chris]

Take it to the store and have them provision it through the tech computer! I works everytime.