Reading BB email messages

[DarrWest]

I have a Blackberry Bold and recently have had a problem reading my email in-box messages. The device displays the first paragraph or so of the message, but hides the reminder of the message under a black and white chess board mask that keeps me from seeing the rest of the message. Any ideas on the problem and remedy?

[NJBlackBerry]

Was the BlackBerry dropped or did it get wet?

[DarrWest]

no, the Blackberry was not dropped or damaged or subject to water.

[tsac]

Did you try pulling the battery to reset the BB? Try.

[DarrWest]

Thanks Tsac. That fixed the problem! Appreciate your help!!