Can't Update Z30

[machold]

Have a Z30 purchased from a BB employee used as a tester.
Unlocked, running on Bell network.
The OS has updated to 10.2.x, months ago; but there is no update to OS 10.3.
Is this a carrier issue, or is it a hardware issue?

[aiharkness]

OS updates on branded units is controlled by the carrier. Unlocked, unbranded devices purchased from Shop BlackBerry and Amazon are receiving updates independent of the carrier. In your case you may never see an upgrade, unless you do it yourself by unofficial methods.

I am confused by your statement regarding the past upgrade. Was that done by someone, or did you do it? Was it OTA or with Link, or some other method? If the device is getting updates independent of the carrier, that information might be helpful. For now you can remove the SIM and check for an update OTA on wifi. That is said to help. But if the device is under carrier control you won't get an update until the carrier releases it.

You probably would be better off doing an update by unofficial, unsupported method. Checkout Crackberry and learn about Sachesi and about autoloaders. You can do a non-destructive update using Sachesi. An autoloader will clear all data and settings. Either way, do a full backup for safety before you begin.

[machold]

Updated OTA, I think (may have been Link), it was quite awhile ago. Can't get a reply from Carrier (Bell). Also, Link does not work well with O/S El Capitan (iMac).

[aiharkness]

Probably a Bell release. You should be able to find out online the latest Bell OS release. See if they have released 10.3.something.something or not.

Unfortunately, once you reach Bell your hope is that you'll get best-effort support. That's the most you will probably get if the device is not a Bell BlackBerry.

[tsac]

Koodo no longer carries Blackberry but is supposed to have 10.3 available sometime in February ( maybe). The OP is showing Koodo carrier and the Z30 is probably running the BB as an Android type. They also do not offer any type of BB data plan.


Koodo forum.
https://community.koodomobile.com/koodo/topics/blackberry-10-3-os-will-koodo-release-it-despite-not-carrying-bb-phones-any-longer

[machold]

My own Z30 on Koodo was updated automatically quite awhile ago, but my wife's is on Bell network and has not updated since 10.2. was pushed.

[tsac]

Ok so maybe you need to go to the Bell web site. they show 10.3.2 - 2639
They also show instructions.
The example below is for Ontario. You may need to switch city

Update the software on your BlackBerry Z30 (http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/Operating-Systems?alias=BlackBerry-Z30#mte-device-select__mobile-os)

[machold]

Thanks, but, been there, done that. The Bell site is just a notification, but the update does not download to my Z30

[tsac]

The web site states it "may" be available in February and BB Link wont see it until offered. As suggested by aiharkness, do it from blackberry directly but If I were in your position I would wait until it's officially available. why rush? 10.2 works