headtailgrep
02-05-2005, 09:25 AM
This is being put here for the record. I expect others with this problem to *search* and find this thread:
If you are having the following symptoms:
* You can recieve mail on your blackberry
* When sending mail you get a red X, and cannot figure out what's wrong
* When you try to view a large message, 'more' or 'auto more' fails to deliver any additional message
* You have noticed the error "TRANSACTION ERROR - DECRYPTION ERROR'
You will probably be in the same boat I found myself in. Here is what's wrong, and how to fix it:
* I encountered this problem with the redirector only.
* I use Outlook 2003 for my mail client
Your encryption key is the likely cause of the problem. The encryption key is stored in two locations, once on the Blackberry by means of Web Client or Desktop service books. The second location is on your PC in a database (if you use the redirector).
You could try deleting these service books and re-sending them to you. You could also try creating a new encryption key usign the redirector's advanced functions.
You may have been like me and tried reinstalling your OS, deleting the relevant encryption key service books, generating new keys, and it still did not work...
You may have also tried removing/reinstalling the desktop software. Perhaps you took it further and recieved instructions for a manual uninstall (deleting all files, temp directories, shared files, and registry keys!) which did not solve the problem..
The solution if you have to go this far: dbclean.exe. Rim support has a file that is designed to solve this problem, it searches your MAPI profiles on your hard disk (for redirector or BES) and removes the encryption key.
From there, the next time you connect your blackberry to the desktop manager software it will ask to generate a new key automatically, and off you go. You may be required to re-set your blackberry filters or other redirector settings.
This was the ONLY way i could solve my problem and i went 2 MONTHS without being able to send mail through my redirector. However, i had capability through web-client the entire time..
To get dbclean.exe i would call your service provider, or RIM support (if you have tsupport) and tell them this is the solution to this problem. If that fails, go to rim directly, tell them your desperate and your provider won't help you as they are unaware of the solution.
Thirdly, you could PM me and i could send you the file... this was a nasty problem and I dread having anyone else go through this..
- headtailgrep
If you are having the following symptoms:
* You can recieve mail on your blackberry
* When sending mail you get a red X, and cannot figure out what's wrong
* When you try to view a large message, 'more' or 'auto more' fails to deliver any additional message
* You have noticed the error "TRANSACTION ERROR - DECRYPTION ERROR'
You will probably be in the same boat I found myself in. Here is what's wrong, and how to fix it:
* I encountered this problem with the redirector only.
* I use Outlook 2003 for my mail client
Your encryption key is the likely cause of the problem. The encryption key is stored in two locations, once on the Blackberry by means of Web Client or Desktop service books. The second location is on your PC in a database (if you use the redirector).
You could try deleting these service books and re-sending them to you. You could also try creating a new encryption key usign the redirector's advanced functions.
You may have been like me and tried reinstalling your OS, deleting the relevant encryption key service books, generating new keys, and it still did not work...
You may have also tried removing/reinstalling the desktop software. Perhaps you took it further and recieved instructions for a manual uninstall (deleting all files, temp directories, shared files, and registry keys!) which did not solve the problem..
The solution if you have to go this far: dbclean.exe. Rim support has a file that is designed to solve this problem, it searches your MAPI profiles on your hard disk (for redirector or BES) and removes the encryption key.
From there, the next time you connect your blackberry to the desktop manager software it will ask to generate a new key automatically, and off you go. You may be required to re-set your blackberry filters or other redirector settings.
This was the ONLY way i could solve my problem and i went 2 MONTHS without being able to send mail through my redirector. However, i had capability through web-client the entire time..
To get dbclean.exe i would call your service provider, or RIM support (if you have tsupport) and tell them this is the solution to this problem. If that fails, go to rim directly, tell them your desperate and your provider won't help you as they are unaware of the solution.
Thirdly, you could PM me and i could send you the file... this was a nasty problem and I dread having anyone else go through this..
- headtailgrep