Outlook Calendar not syncing

[ravendraven]

newbie here
my calendar is not syncing up
well, when an entry in Outlook is made, my BB calendar updates right away
when an entry in my BB calendar is made, it is not updating my Outlook calendar. everything else syncs up fine. I send an email from my BB, it shows up in my Outlook sent box right away. Add a contact in my BB, it show right away. Any assistance would be appreciated.
We're using Outlook 2003 and running BES 4.1

Many Thanks

[bobelliottjr]

Go to settings and setup with your system administrator to do an enterprise activation.

[ravendraven]

thats already been done. the senior admin, i'm a junior admin, he has already checked and all checks out fine. is there a certain setting that would need to be checked?

[ec9]

make sure the wireless sync option is enable on the bb I had the same issue

go to calander and hit the options menu

[Andi]

Search for one way calendar sync - there is a suggested fix in that thread

We had the same issue with most of our users - the permissions (I think that is in the one way calendar sync thread) were set correctly but the other fix has to do with the cdo.dll files on the BES and Exchange - once I got the server guys to make them match up we were good.

[mbridges86]

Search for one way calendar sync - there is a suggested fix in that thread

We had the same issue with most of our users - the permissions (I think that is in the one way calendar sync thread) were set correctly but the other fix has to do with the cdo.dll files on the BES and Exchange - once I got the server guys to make them match up we were good.

I'm having similar trouble, everything syncs up, contacts, notes, emails - except calendar won't sync at all. Tried re-installing BES, wiping and 're-activating' handheld. Nothing works, what are the specifics on the .dll issues? All this worked fine when BES was installed on our Exchange server. Had to move BES to another box (XP) and now, no calendar! Talked to BB support and went through KB to insure proper rights on BESAdmin account, still nothing. Any help is appreciated.

Thanks

[adamshattuck]

I know this thread is over a year old, but if you google "blackberry not synching with Outlook calendar" you might end up here. From my experience, this is the result of at least one but up to all of the following being true:

1) cdo.dll is not registered. This page from BB tells you which version of cdo.dll matches which version of mapi32 matches which version of Exchange. Very handy:

BlackBerry Search Results (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02937&sliceId=SAL_Public&dialogID=11923403&stateId=0%200%2011921497)

2) CDO.dll is registered in the wrong folder. DO NOT COPY AND REGISTER IT IN SYSTEM32 FOLDER. Register it (regsvr32 cdo.dll) in the Bin folder under the Exchange folder. To check where it is registered, ref the following article:

BlackBerry Search Results (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04912&sliceId=SAL_Public&dialogID=11923403&stateId=0%200%2011921497)

If it is registered in the incorrect location, re-register and restart the Dispatcher service.

3) Here was my problem: Service account has incorrect rights in Exchange. Our service account was a member of the domain admins group. You may think that will ensure the account has adequate permissions in Exchange, but you'd be wrong. In Exchange 2003, domain admins are by default denied the right to Send As and Receive As, a right which the blackberry service account MUST have. You'll either need to remove the blackberry service account from domain admins, or adjust the exchange permissions accordingly. If you need additional info on doing that, let me know.

Hope this helps.

[Svenster]

Our IT dept replaced my 8700c due to bad wireless radio, so I just got the new 8700c and noticed that calander entries I creat on my desktop outook 2007 are not syncing to the blackberry and well as entries made on bb calender are not syncing to desktop outlook. However, if some one else sends me a meeting invite, I can accept on either desktop outlook or bb and the appt will show up in both bb and desktop outlook. This sounds like something specific with my desktop outlook. Also, other bb users in our company are not having any issues. IT guys are scratching their heads on this one. Any thoughts they can try?

[flat7]

I've had no problems syncing my 8100 with Outlook 2007 since I got it earlier this year. Tonight I got the above message while trying to sync with Desktop Manager. I have been travelling for a month through many time zones, this was the first time I've tried to sync since returning home. Apparently the intellisync config file has been corrupted. I found the solution below which worked for me after trying several others; wanted to share it and hopefully save someone some time.

Unable to complete request error (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB12486&sliceId=SAL_Public&dialogID=44070269&stateId=0%200%2020276860)

[geostream]

adamshattuck, I have done what you said but i'm still getting the same error, any other ideas?:?

[flat7]

Have you tried re-installing Desktop Manager, making sure you have the latest version?

[don bennett]

I am also having an issue with my 8700 updating my outlook 2007 calendar through cellular connection. I get updated appointments on my bb from outlook but not the other way.

We use bes and we have exchange 2007.

nearly everyone in my company uses bb's of various models and all on verizon.

I and one other guy use the 8700, he hasn't mentioned any issues.

Any advice?

[adamshattuck]

adamshattuck, I have done what you said but i'm still getting the same error, any other ideas?:?

Sorry for the late reply, but I don't get on this site that often.

Please explain in full the issue you're having (appointments created in Outlook not synching to blackberry, or vice versa, or both..), what version of BES, Exchange, etc... and I'll do my best!

later
Adam

[adamshattuck]

I am also having an issue with my 8700 updating my outlook 2007 calendar through cellular connection. I get updated appointments on my bb from outlook but not the other way.

We use bes and we have exchange 2007.

nearly everyone in my company uses bb's of various models and all on verizon.

I and one other guy use the 8700, he hasn't mentioned any issues.

Any advice?

1) Do your contacts (and everything else) synch wirelessly? Add one on your blackberry and see if it shows up in Outlook.

2) Is the other guy running Office 2007 as well?


Adam

[stony29]

I am having the same issues. I am the BES administrator for our company. I have verified the CDO.dll registration and version. I have confirmed that MAPI.dll is also present on the BES Server. I have also confirmed that the service account has full admin rights to the exchange server (had to add that) and restarted the exchange store.

It was working fine until a short time ago. any other idea's?
We are running Exchange 2003 on Windows Server 2003 Enterprise
Bes 4.1 on Server 2003 Standard.

[adamshattuck]

1) cdo.dll is registered in the Bin subfolder under the Exchsrvr folder, correct?

2) Do appointments made/edited in Outlook not synch to the blackberry, or vice versa, or both?

3) Any notable errors in the Application Event Log on the blackberry server?

4) re-register cdo.dll and re-start the BES dispatcher service...

[stony29]

1) confirmed cdo.dll registered at c:\program files\exchsrvr\bin
2) cdo.dll and mapi.dll same version as on exchange server.
3) Appointments made in outlook sync to blackberry. Appointments made in blackberry do NOT sync to outlook
4) event view error: [BIPPe] WARNING: Using default BIPP shared Secret (source: ExchangeConnector EventID: 20000)
5) tried shutting down all blackberry services, un registering cdo.dll, re-registering cdo.dll and starting service.

All the above have resulted in no change. no users are able to create calendar items on their blackberry devices and have them appear in outlook.

[mzamora]

I have the same problem.

I run this BB tool on the BES and tell me this:

[MAPI_SUBSYSTEM]

MAPI32.DLL: Unable to find MAPI32.DLL version information!
EMSMDB32.DLL: Unable to find EMSMDB32.DLL version information!
CDO.DLL: 6.5.7638.2 (C:\WINNT\system32\cdo.dll)

Where is supposed to have to be the MAPI32 and EMSMDB32 files on the BES?

[stony29]

What BB tool did you run to get that information?

I run this BB tool on the BES and tell me this:

[MAPI_SUBSYSTEM]

MAPI32.DLL: Unable to find MAPI32.DLL version information!
EMSMDB32.DLL: Unable to find EMSMDB32.DLL version information!
CDO.DLL: 6.5.7638.2 (C:\WINNT\system32\cdo.dll)

Where is supposed to have to be the MAPI32 and EMSMDB32 files on the BES?

[mzamora]

It calls "Blackberry configuration check"

[stony29]

There is no "Blackberry Configuration Check"
could you be more specific as to what program you ran and where you got it from?

[mzamora]

Yes, it exists. A support blackberry person send me this application to help me to resolve the sync calendar.

[stony29]

can you send the application to me?
I was trying to figure out why I can't find it. It's not part of the standard install.

[gibson_hg]

The BBCheck utility was not publicly posted when I left RIM a few months ago but it does exist and don't worry if it doesn't display all the information, it hasn't been perfected yet.

One-way calendar not working from BB to Outlook is a BES issue. The fixes have all been listed here already.

Typically cdo.dll is a lower version on the BES then the Exchange server. To confirm just search for cdo.dll in the BES MAGT log, if you have multiple either one will do. That will show the registered file location and version. MAKE SURE it is not lower than the Exchange if so apply the appropriate EXCHANGE service pack or just copy it from the Exchange server and register it in the Exchsrvr\bin folder.

If cdo is not the issue then it is most likely permissions. The BESAdmin account CANNOT be a domain admin or an admin of any kind. This revokes the Send As permission used to for Calendaring. The BESAdmin can only be in the built-in admins when the BES is installed on a Domain Controller, that's the only exception. If the BESAdmin is not part of any admin groups then check for the Send As permission in Exchange System Manager. Verify it is set at the server, mailbox store and public folder store levels.

It has to be one of those, that is what the Calendar relies to function properly.

Review this BB article for the issue, it has everything listed here:

BlackBerry Search Results (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05270&sliceId=SAL_Public&dialogID=76346831&stateId=1%200%2076342985)

[gibson_hg]

mbridges86 - You stated that you installed the BES on XP. This is a no no, the BES is designed only for Windows Servers OS's. I'm willing to bet that you didn't mention that when you talked to RIM support, they would have had you install it on a proper OS before troubleshooting. Is the Calendar working at all? If so, which way is it not working? read the above article for help.

[sirk]

Hi guys,

"confirmed cdo.dll registered at c:\program files\exchsrvr\bin"

:?
How can you have a exchange folder on your BB server? Did you install Exchange system manager on your BB server?

Thanks for your help

[saltillo101]

The problem is with your exchange rights. I did just about everything on one of my accounts and found out that by providing higher elevated rights to the BES account on the user's mailbox security and AD security I was able to create appointments and modify appoitments on the BB device. Changes were synchronized ot the user's mailbox.

This was a very frustrating issue to work with, but in the end it was exchange.

[danhole]

I am haveing the same issue but its only effecting one user that i'm aware of
I have checked the above and the only diffrence is the cdo.dll is in system32 not the bin folder - but i have lods of bes servers setup like this so sure its not that?

Here is the ALRT Log entrys

[30000] (04/15 13:55:50.250):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 13:55:59.437):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 13:55:59.437):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 13:55:54 (AFFF4E43) -> {larry.specter} CDOCalendar::ConvertToSMTPAddress - Exception handled
[30000] (04/15 13:55:59.437):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 13:55:59.437):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 13:55:54 (AFFF4E43) -> {larry.specter} CDOCalendar::GetCDOPointerfromEID - Exception handled
[30000] (04/15 13:55:59.437):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:26:29.812):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 15:26:29.812):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:26:29 (AFFF4E43) -> {username} CDOCalendar::GetNewAppointment - Exception handled
[30000] (04/15 15:26:29.812):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:26:35.218):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 15:26:35.218):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:26:30 (AFFF4EF8) -> {username@<hidden>} Synchronize() failed: ERR_FAIL, Tag=26738
[30000] (04/15 15:26:35.218):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:27:51.031):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 15:27:51.031):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:27:51 (AFFF4E43) -> {username} CDOCalendar::GetCDOAppointment - Exception handled
[30000] (04/15 15:27:51.031):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:27:51.046):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:27:51 (AFFF4E43) -> {username} CDOCalendar::GetCDOAppointment - Exception handled
[30000] (04/15 15:27:51.046):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:27:51.046):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:27:51 (AFFF4EF8) -> {username@<hidden>} Synchronize() failed: ERR_FAIL, Tag=26739
[30000] (04/15 15:27:51.046):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:27:59.218):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 15:30:37.921):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 15:30:37.921):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:30:37 (AFFF4E43) -> {username} CDOCalendar::GetNewAppointment - Exception handled
[30000] (04/15 15:30:37.921):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:30:37.937):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:30:37 (AFFF4EF8) -> {username@<hidden>} Synchronize() failed: ERR_FAIL, Tag=26740
[30000] (04/15 15:30:37.937):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:30:45.218):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 15:30:50.218):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 15:30:50.218):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:30:46 (AFFF4E43) -> {username} CDOCalendar::GetNewAppointment - Exception handled
[30000] (04/15 15:30:50.218):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:30:50.218):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:30:46 (AFFF4EF8) -> {username@<hidden>} Synchronize() failed: ERR_FAIL, Tag=26741
[30000] (04/15 15:30:50.218):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:31:45.577):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 15:31:45.593):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:31:45 (AFFF4E43) -> {username} CDOCalendar::GetNewAppointment - Exception handled
[30000] (04/15 15:31:45.593):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:31:50.218):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 15:31:50.218):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:31:45 (AFFF4EF8) -> {username@<hidden>} Synchronize() failed: ERR_FAIL, Tag=26742
[30000] (04/15 15:31:50.218):{0x4F0} Alarm::ThreadProc: Received an alarm message
[30000] (04/15 15:36:46.406):{0x500} EventLog::ThreadProc: Received notification, processing...
[30000] (04/15 15:36:46.406):{0x500} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ADMSERVICEUK Agent 1 (Application Event Log on ADMSERVICEUK) | 04/15/2008 15:36:46 (AFFF4E43) -> {username} CDOCalendar::~CDOCalendar() - Exception handled
[30000] (04/15 15:36:46.406):{0x4F0} Alarm::ThreadProc: Received an alarm message


Please help

[teklach]

I still have trouble with my freakin calendar!

Event Type: Warning
Event Source: BlackBerry Messaging Agent SERVEUR Agent 1
Event Category: None
Event ID: 20216
Date: 12/5/2007
Time: 11:47:46 AM
User: N/A
Computer: SERVEUR
Description:
} Synchronize() failed: ERR_FAIL, Tag=3298

I did that and re-activated the wireless calendar sync:
set-mailboxserver “<messaging_server_name>” | add-adpermission –user “BESAdmin” –accessrights GenericRead, GenericWrite, ExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin

Does anyone know what to do with that?

[danhole]

Thats for exchange 2007

[d3jaa]

This would also happen if you installed BES while logged on as a user other than the BES Admin account.

[harris]

Calendar synch issue could be as simple as changing your DEFAULT SERVICES for Calendar under Options

Here is excerpt from BB Site (pg 7 of pdf at na.blackberry.com/eng/deliverables/3963/Release_notes_45_final_405131_11.pdf

Refers to 4.5 but I've since upgraded to 4.7 and had same issue... and, thankfully, same fix


Known issues
This section lists known issues for BlackBerry® Desktop Software version 4.5 bundle 16.
Synchronization
SDR 167492 Your device uses a default calendar, which is the first calendar configured by your device.
This also applies to multiple address books on your device.
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Calendar (CICAL) field.
4. Press the Menu key.
5. Click Save.Now synchronize again.

[mzamora]

I'm looking for the cdo.dll in the exch 07 and it doesn't exists. Only exists the excdo.dll.

In my BES I have the Exch 03 management tools installed. I have to uninstall this versions and install the Exch 07 management tool on the BES?

My problem is that the calendar only sync from Outlook to BB and from BB to Outlook not sync.

[ibuildnyc]

I as well can not sync to the Calander again. All other Outlook functions work. I had this problem once before. I forget how to fix it. I re-installed DM 4.7 and get no error.

Maybe deleting the history??

Please help!!

This has been 3 hours of torture.

Thanks!

[KashMoney]

What solved my issue was, in ESM=>Exchange Server=>Properties=>Security my Authenticated Users were being 'denied' Receive As/Send As rights. Once i unchecked this it was X-Mas in July!8-)