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Windmiller
05-17-2006, 11:11 AM
One of our VPs has a 8700c and they are currently traveling.
When they call me I am unable to hear there voice, any ideas on what could be going on?

We have tried Mute on/off. Any other ideas besides a hardware issue?

Thanks!

blenahan
05-17-2006, 11:43 AM
No. I have had a couple of these, and they are hardware defects with the mic on the device.

chirayu
05-17-2006, 01:46 PM
One of our VPs has a 8700c and they are currently traveling.
When they call me I am unable to hear there voice, any ideas on what could be going on?

We have tried Mute on/off. Any other ideas besides a hardware issue?

Thanks!

I am going to ask you a simple question that will take care of your problem. :)

Is he using answer tones? I had a similar problem and no one was able to help me fix it. Store manager of a corporate store told me I am out of luck so did the CSR and blackberry data department. You may even find my thread linking this problem to bluetooth or atleast I thought it was. But i was able to fix the problem by simply turning off my answertones.

http://www.cingularanswertones.com

blenahan
05-18-2006, 06:49 AM
I guess I should have said that if people could successfully hear him through bluetooth, then he has a bad mic on the phone

Windmiller
05-18-2006, 07:50 AM
Thank you for the replys!

I am waiting to hear whether callers can hear using a BT headset and whether they use answertones. Thanks!!