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View Full Version : Can't delete messages on 7250 dated 5/31 or earlier


donsarlo
06-03-2006, 08:29 AM
Up until today, I've not encountered this problem. However, today I was cleaning up (deleting) older email messages. Meesages sent or received June 1 or later deleted no problem. Messages sent or received prior to June 1 will not delete.

I'm a Bell Mobility subscriber (Toronto, ON, Canada), but am currently travelling in Pennsylvania area (Pittsburgh).

Is anyone else experiencing similar problems?

I've resent Service Books successfully, and it did not solve the problem.

Berry One
06-03-2006, 08:32 AM
What happens if you try Delete Prior?

donsarlo
06-03-2006, 08:37 AM
Nothing - no error message, and emails remain in inbox

Berry One
06-03-2006, 01:53 PM
To be completely clear: emails remain on your blackberry, or you can not delete them from WebClient?

NJBlackBerry
06-03-2006, 02:06 PM
Sorry if this is obvious, but have you tried popping the battery out and back in to reboot it?

donsarlo
06-04-2006, 05:15 AM
Yes - on BIS 2.0 web client, there are no mail boxes, unlike the older web client. Customer support at Bell's only suggestion is to wipe the handheld and resynch with Outlook.

donsarlo
06-04-2006, 05:16 AM
Sorry if this is obvious, but have you tried popping the battery out and back in to reboot it?

Tried that too, no change. Messages dated 5/31 or older cannot be deleted.

Berry One
06-04-2006, 07:33 AM
May be you should follow suggestion from Bell customer support. This issue is very unusual.

jglass38
06-08-2006, 09:45 AM
I have the same issue. Any update on this?