DSpencer
07-09-2006, 11:09 PM
Hi Everyone,
I checked the FAQ and couldn't find any relevant posts.
I am the owner of used Blackberry 7730 that I purchased through an Australian Auction site.
I am having a problem creating my mailbox on the Blackberry Internet Service website. It tells me that an account already exists for my pin.
I have tried through my service provider (Optus) to get the previous owner removed, but have hit a brick wall. They seem unwilling or unable to help. Does anyone have any suggestions as to who I should contact in order to get the previous owners details removed?
As it was brought via auction, I have no idea who the previous owner was. I have asked the auction company (Grays Online), but haven't heard anything from them. The unit does display an O2 image when I lock it though.
It seems stupid to me that an otherwise working Blackberry handset can't be used as it still has a previous owner associated with it. Surely this is an issue that a process would exist for? I can understand there needs to be protection for tracking stolen handsets, but the service provider would rather have me purchase a new handset than resolve this problem. When searching the forums, it seems that US customers get better support from thier phone company's than Australians do.
Even though I can't use the BIS, can I still receive emails sent to my device using the Redirector or BES?
Thanks for any help.
Regards,
Darren
I checked the FAQ and couldn't find any relevant posts.
I am the owner of used Blackberry 7730 that I purchased through an Australian Auction site.
I am having a problem creating my mailbox on the Blackberry Internet Service website. It tells me that an account already exists for my pin.
I have tried through my service provider (Optus) to get the previous owner removed, but have hit a brick wall. They seem unwilling or unable to help. Does anyone have any suggestions as to who I should contact in order to get the previous owners details removed?
As it was brought via auction, I have no idea who the previous owner was. I have asked the auction company (Grays Online), but haven't heard anything from them. The unit does display an O2 image when I lock it though.
It seems stupid to me that an otherwise working Blackberry handset can't be used as it still has a previous owner associated with it. Surely this is an issue that a process would exist for? I can understand there needs to be protection for tracking stolen handsets, but the service provider would rather have me purchase a new handset than resolve this problem. When searching the forums, it seems that US customers get better support from thier phone company's than Australians do.
Even though I can't use the BIS, can I still receive emails sent to my device using the Redirector or BES?
Thanks for any help.
Regards,
Darren