Treebeard
08-17-2006, 02:17 AM
Hello
One of our users has a strange fault with their 7100T Blackberry, we have a BES server in our setup.
The user receives notifications on her Blackberry that she has new e-mails and the number of unread e-mails increases when she receives an e-mail. However when she goes into messages she can not see the e-mails.
We have tried taking the battery out and putting it back in again, turning wireless off and redeploying the servicebooks none of these have helped.
I then noticed that the date on the Blackberry was set incorrectly, I talked the user through changing the date and now she can see any new e-mails she is sent, but she still can not see the old ones.
I have checked and user does not have any filters applied and the device is set to keep e-mails forever.
Does anyone have any suggestions or tips as to what I can try next
Thanks
One of our users has a strange fault with their 7100T Blackberry, we have a BES server in our setup.
The user receives notifications on her Blackberry that she has new e-mails and the number of unread e-mails increases when she receives an e-mail. However when she goes into messages she can not see the e-mails.
We have tried taking the battery out and putting it back in again, turning wireless off and redeploying the servicebooks none of these have helped.
I then noticed that the date on the Blackberry was set incorrectly, I talked the user through changing the date and now she can see any new e-mails she is sent, but she still can not see the old ones.
I have checked and user does not have any filters applied and the device is set to keep e-mails forever.
Does anyone have any suggestions or tips as to what I can try next
Thanks