VickyPaz
09-10-2006, 11:05 AM
Hey folks,
One of my letter keys is starting to go dead so I called TM and after determining it wasn't a problem they could fix, decided to send me another BB 8700g via the warranty exchange. Should get within a few days.
Was wondering if anyone else has had to do this (assume someone has) and what condition their new/refurnished BB came in? I really don't want to part with my phone but if there's a key not working, can't have that.
Also, didn't realize one had to pay for the shipping on exchange phone. Do you also have to pay for return shipping too? Should have asked these questions to TM but just don't feel like calling them back again.
One of my letter keys is starting to go dead so I called TM and after determining it wasn't a problem they could fix, decided to send me another BB 8700g via the warranty exchange. Should get within a few days.
Was wondering if anyone else has had to do this (assume someone has) and what condition their new/refurnished BB came in? I really don't want to part with my phone but if there's a key not working, can't have that.
Also, didn't realize one had to pay for the shipping on exchange phone. Do you also have to pay for return shipping too? Should have asked these questions to TM but just don't feel like calling them back again.