celtic_warrior1888
09-11-2006, 08:36 AM
I wonder if anyone can help me with a very odd problem that has been reported by a user here at my company.
Basically he has the 8700 Blackberry (with a IT Policy of Web Access & Voice Calling):
"Not automatically "looking" up a folder after using 'I' key
When Bob was filing his email on his Blackberry, he used to be able to it "I" and the blackberry would "know" roughtly which folder the email should be going into. However Bob has advised that this is no longer happening and when he hit I it just goes straight to the Inbox and he has to scroll though folders now to get to the one he wants."
So for example he gets an email enabled "Testing Company" and he would hit "I" to file it and then it would open the Folder view and have the "Testing Company" Folder highlighted?
Has anyone ever came across this? If this is really functionality can someone please advise me how to re-enable it please?
Any guidance greatly appreciated.
Cheers
Basically he has the 8700 Blackberry (with a IT Policy of Web Access & Voice Calling):
"Not automatically "looking" up a folder after using 'I' key
When Bob was filing his email on his Blackberry, he used to be able to it "I" and the blackberry would "know" roughtly which folder the email should be going into. However Bob has advised that this is no longer happening and when he hit I it just goes straight to the Inbox and he has to scroll though folders now to get to the one he wants."
So for example he gets an email enabled "Testing Company" and he would hit "I" to file it and then it would open the Folder view and have the "Testing Company" Folder highlighted?
Has anyone ever came across this? If this is really functionality can someone please advise me how to re-enable it please?
Any guidance greatly appreciated.
Cheers