How to attach a pic from the camera via BES email?

[findmywife]

Ok so I tried taking a pic of my office with the 8100 (Pearl) I just bought this morning, and send it to myself via email.

It says "This service does not support native attachment"? We're running a BES server, latest version etc. Anyone know what to do? If I try sending it using my Gmail account which is also associated with it, it works fine if somewhat delayed.

Also if I compose a new email, it defaults to sending from my Gmail address instead of my corporate email address, unless they're within my organization, which isn't good.

Help?

[findmywife]

Sorry to double post, but our attachment server works fine. If I send myself an email from my outlook and then forward it to myself from the 8100, it's fine. Opening PDF's and .Doc files work fine too. I just can't email pics taken by the phone through my BES account?

[nickbee]

I noticed this also. I could not attach a photo from my BES account but I could from my AOL account…

[findmywife]

You think it needs an upgrade to the BES software? I checked the IT policy there's nothing about it. There's nothing on google about it. We're breaking new ground here. Methinks the 8100 can't natively send its own photos. :/ That would really suck.

[Boy Genius]

Works for me...

[findmywife]

Can I ask if you're using BES 4.0 or 4.1? And Definitely not using BIS?

We're going to look at upgrading perhaps if this is the issue.

[Jagga]

You NEED BES 4.1! Period.

> THEN BES Admins have the ability to REMOVE picture attachment service specifically I've I'm mistaken.

[rYno]

idk.. I dont use BES, but i've done it already with MMS and my normal POP3 emails...

[richard371]

Wirelessly posted (BlackBerry8100/4.2.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I can send pica from all but bes. we use the default policies 4.0

[Krycek]

You NEED BES 4.1! Period.

> THEN BES Admins have the ability to REMOVE picture attachment service specifically I've I'm mistaken.

Can I ask why? What is upgraded between 4.0 and 4.1 in BES that allows this? Thanks!

[Boy Genius]

I'm on 4.1 SP3 or whatever the latest one is...no problems sending, just wish it gave you a sending percent instead of just sending its slow as all hell

[Krycek]

How are you attaching your picture? From within the camera app, if I take a picture, and hit the email icon, it defaults to sending with MMS and no other options. If I go create a new email, there is no option to attach anything. I am on BES 4.0.

[findmywife]

Thanks for the info dudes. I got 4.1 today and I'll upgrade tomorrow if it get time.

Thanks :)

[Krycek]

I updated to 4.0 SP5a this evening and after re-pushing the IT Policy, it's still not working. Does anyone know exactly what BES setting needs to be enabled/modified for this to work? Or is it ONLY going to work with 4.1?

[findmywife]

After speaking with other people you definitely need 4.1+ for it to work.

[Krycek]

And does it just work then on 4.1...or any additional changes to the policy or attachment service required?

[findmywife]

I'll tell you tomorrow when I upgrade! But check the BES admin forum for more info.

[Zro]

Emailing files from the handheld requires BES 4.1 SP2 or higher and Handheld software 4.2 (8100 is the only one with it). Currently SP2 is only available for Exchange.

Zro

[atisvt99]

Thanks for the info dudes. I got 4.1 today and I'll upgrade tomorrow if it get time.

Thanks :)

Umm... you might wanna do some reading up on the Upgrade to 4.1 from 4.0. I thought this was just a simple upgrade (like a service pack etc) but it was very far from it. 4.1 is a complete revamp of the BES Manager... everything changes, there are changes to your database, etc... you should look into it first or at least make sure you have your BES Support number handy. :)

[atisvt99]

Emailing files from the handheld requires BES 4.1 SP2 or higher and Handheld software 4.2 (8100 is the only one with it). Currently SP2 is only available for Exchange.

Zro

And it just came out on the 12th... I've been trying to download it for 2 days now (225megs) and the stupid connection keeps dying on me. I'll download the service pack tonight at home and bring it into work tomorrow.

Have you played with it yet? I heard at the Wireless Symposium this year that once everything reaches 4.2, you'll be able to play back *.wav attachments in e-mails? THAT is gonna be nice... with our running Ciscos VOIP platform... can't wait. :)

[HaTaX]

Already CAN play back .wav attachments in emails... I get all my vonage voicemails routed to my BB and can listen to them on the shiny new 8100. Too bad I'm beginning to despise the t-mo service and some of the bugs the OS and phone has are starting to get really annoying..

[findmywife]

Umm... you might wanna do some reading up on the Upgrade to 4.1 from 4.0. I thought this was just a simple upgrade (like a service pack etc) but it was very far from it. 4.1 is a complete revamp of the BES Manager... everything changes, there are changes to your database, etc... you should look into it first or at least make sure you have your BES Support number handy. :)

I already did it and it was easier than installing winamp. 4.0.4 -> 4.1.2

No problems at all.

Oh and 8100 pictures via BES work perfectly now.

[Zro]

Have you played with it yet? I heard at the Wireless Symposium this year that once everything reaches 4.2, you'll be able to play back *.wav attachments in e-mails? THAT is gonna be nice... with our running Ciscos VOIP platform... can't wait. :)

With SP2 and 4.2 you definitely can listen to wav files (this may also be possible through BIS 2.1, but i've still got 1.8 so i can't confirm).

SP2 and 4.2 also lets you send any file from the handheld as an attachment. not just pics :)

Zro

[JSylvia007]

Hate to ressurect this, but we just got 2 pearls at work. We have BES 4.1.2 and we still can't send attachments. We are using BES via Exchange 5.5.

~Jake

[rizenbone]

I am in the same boat as the last poster - 10 pearls on BES 4.1.2.25. Can send and receive all mail and can forward a message received with an attachement. I cannot send an email with an attachment originating from the pearls though. I tried sending an attachement as small as 5k from the pearl and red X.