dwc
10-23-2006, 12:50 PM
One type of email is not forwarded to my BB, and I am not sure how to filter for it. When our support system send an email to a customer, it uses the BCC field to send email to our "supportstaff" email list. I want these forwarded to the BB. So far I have not been able to get a filter to catch these mails.
How can I have a filter grab a mailing list list address (not my personal email address) if the list address is in the BCC: field and not the To: field?
- There is a "sent to" box in the filter config, but this seems to only catch the "To:" field
- there are "BCC to me" checkboxes, but I think that only grabs the user's actual email address,and will not catch list addresses in the BCC field.
Are there other things I should look at that may be preventing this type of mail getting forwarded? Perhaps in the BES configuration...
All help appreciated, and I am glad to clarify if needed.
Thanks,
Dan
How can I have a filter grab a mailing list list address (not my personal email address) if the list address is in the BCC: field and not the To: field?
- There is a "sent to" box in the filter config, but this seems to only catch the "To:" field
- there are "BCC to me" checkboxes, but I think that only grabs the user's actual email address,and will not catch list addresses in the BCC field.
Are there other things I should look at that may be preventing this type of mail getting forwarded? Perhaps in the BES configuration...
All help appreciated, and I am glad to clarify if needed.
Thanks,
Dan