why is my blackberry saying ths?

[carl rifkind]

I just wiped and restored my 7290 cingular device, and on startup it says...

Research in Motion Ltd.
Please return to RIM
Phone # (519) 888-74-65
295 Phillip St
Waterloo Ont
N2L 3W8


why would it say this?

[tsac]

Does it run after it boots?
That may be the message in the Owner display. It can be set to anything.
look in the setting for the Owner line.

[carl rifkind]

Wirelessly posted (RIM BlackBerry 7290, 4.1OS: BlackBerry7290/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

When I check Options > Owner, the two text fields are empty.

I only see this message when I do a hard restart and have not unlocked the device yet since restart. After that, it goes away until the next hard boot.

[moleman2k]

did you buy it from ebay or get it at some trade show or somthing? maybe it was stolen at one point?

[jibi]

Did you ever happen to use a default policy file to remove another one? If so, this is the default text for the Owner information for the legacy policy file creator.

[gonavyblue]

This happened to a friend of mine as well. If you recently purchased this device second hand or through ebay, you should call the BlackBerry help desk at RIM. On wiping and re-registering, the RIM BlackBerry computer system could have recognized the PIN and pushed the information to the device. It could be a stolen device and they may have a stolen device PIN registry.

[carl rifkind]

Strange, now the device asks me to change the password every week! Eeek!

Thanks for all the replies. I purchased the handheld from Cingular directly. Guess RIM support is the next call I'm gonna make.