Data Connection Refused - I'm confused

[tomsaunders]

I wonder if somebody can help me please?

I upgraded my phone yesterday on Vodafone and I can't work out how to set up my email. I use Hotmail Plus - by the way.

I've set up with Vodafone my email address ie: tomsaunders@<hidden> and I also entered my hotmail address when setting up.

When I try to setup my enterprise server it says no network coverage and my screen normally displays "data connection refused" and gprs not GPRS.

I'm completely in the dark. I don't know what to do first, and I really have no idea what I'm doing. Does anybody know of a step-by-step guide for setting up email with my backberry. Do I need to wait for my network to connect me and if so - roughly how long?

Please please could somebody fill me in on how this works?

Many thanks,

Tom

[Pizzle]

"Data Connection Refused" is typically one or two issues. Either the carrier is having issues with their data signal, or you haven't properly added a Blackberry Data Plan to your account. Regular data plans won't work. It MUST be a Blackberry Data Plan.

Welcome to the Forums.

[tomsaunders]

I'm pretty sure I have that set up with my contract.

Do you think it may take a while to work?

Thanks:smile:

[LunkHead]

Call your provider and make sure the BlackBerry Data plan is on the account.... Without it, you can do nothing data related...

[Pizzle]

Call your provider and make sure the BlackBerry Data plan is on the account.... Without it, you can do nothing data related...

(y) Agreed.

[tomsaunders]

I just called Vodafone and they said I hadn't had it set up.

They've done it for me now and it says GPRS! Woohoo! Thanks guys.

Just trying to activate it now - I may need more help!

Tom

[LunkHead]

Sweet! Glad you are up and running :)

[tomsaunders]

Hmmm not so fast.

You know when you activate - it's been saying "Activating" for about 10 minutes now and I'm sure it's not supposed to.

However - some of my welcome emails have downloaded onto it but I just tried sending myself a test email and it's not appeared. Maybe I should just be patient.

Thanks for all your help.

Tom

[LunkHead]

Email on BIS can take up to 15 minutes to arrive....

[tomsaunders]

I know this may seem like a real crap question but -

Wait for it




How do I change the email alert sound? I just can't work it out.

I'm not normally this bad.

Tom

[LunkHead]

Profiles >> Advanced >> Messages then change the tone... :)

Did you get the email working???

[tomsaunders]

Yeah man.

It works fine, but it still says "Activating..."

Any ideas?

Thanks alot

[Pizzle]

Are you on a BES? Doesn't sound like it. Only time you'd need to "activate" is if you were.

I'd cancel your "activation" and hide the icon. You don't need it.

[tomsaunders]

Ok cool, thanks.

How do I remove the icon please?

Tom

[NJBlackBerry]

Can't remove it - just hide it.
With the 8100, scroll to the icon, press the Menu key and select Hide Icon.

Good luck!