View Full Version : New Blackberry 8800 blacks out!

03-23-2007, 01:49 AM
I switched over from the 7100i and purchased the 8800 today. i restored all of my information from the 7100i to the 8800. i had some movies which i converted and transferred to my phone as well as some mp3s. as soon as i press play, the unit blacks out, shuts off, and restarts. i'm not sure if i somehow screwed up the software on the phone by syncing it with my old old desktop manager. i need some help please.

03-23-2007, 02:35 AM
Does it restart when you play movies or mp3s or both. If just movies then probably the software you used to convert doesn't agree with the BB player.
It wasn't in divx was it?

03-23-2007, 08:24 AM
i used the blackberrt video converter from seabyrdtech.com/bbvideo. it blacks out as soon as i attempt to play music or a video.

03-23-2007, 09:40 AM
Does it black out when you play the pre-installed music and video samples?? If it does you may want to do a system wipe or exchange it for another copy. Even though the media player is slow, I've found it to be usable and stable.