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View Full Version : Urgent Help! Lemon Blackberry 8700g


boynda23hood
03-23-2007, 03:48 AM
I do not know how to start, maybe I can blame myself for buying a Blackberry 8700g from a private dealer on ebay... Before you even say return the item to the seller, just just pretend that the seller is no longer registered and I'm sadly stuck with a minty looking blackberry 8700g.

well anyways lets get started

I thought I had a perfect Blackberry 8700g, it was in mint condition, nothing was wrong with it, I checked everything (I am a T-Mobile employee) and I imagined this phone was perfect.

But after I inserted my sim card and saw T-Mobile as my server provider... I noticed a bunch of things NOT working.

1) i am only able to make emergency calls
- it doesn't even allow me to edit options on the phone
2) the blackberry browser is missing
3) it detects txts messages and alerts me of new voicemails ONLY

I already troubleshot the fact that

1) the icons are not missing
2) i have full service bars and it shows "T-Mobile/EDGE"
3) its not a sim card issue
4) its not the data feature addon
5) the icons aren't hidden either

----------

1) replacing sim
2) adding and removing the BBerry Data Plan
3) deleting and reloading the application loader
4) trying re-send the service books through customer care
5) went through the troubleshooting on blackberry.com

but sadly still no luck...

I've called T-Mobile Customer Care and went through all levels of Customer Care, Tier 1, 2, & 3... blackberry customer care

And I'm pooped!

is anyone familiar with this problem.. is there something I'm missing?

PLEASE LET ME KNOW ASAP... THANKS!!!

ezrunner
03-23-2007, 06:36 AM
Is the BB being recognized by DM? Might wanna try a complete wipr of the device using JL_CMDR. Is there an IT policy on the device? If so it would need to be removed.

bucketmouth
03-23-2007, 07:48 AM
Wirelessly posted (BlackBerry8700/4.2.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Try to upgrade your os....

takeshi
03-23-2007, 08:12 AM
Sounds like you need to check and see if there's an IT policy on the device. There are directions on this site as well as instructions on how to remove one.

boynda23hood
03-25-2007, 12:02 AM
im so juiced!! that program worked... and I turned the radio on somehow, i dont even know how i did it, im just happy it works now!!! ahhhhhhhhh how exciting.. finally, the joys of blackberryforums.com! love you guys!!!!

now to ask...

what applications can I get? i need instant messaging and i heard of miniopera? tell me some must haves applications and possibly where to get em

John Clark
03-25-2007, 12:15 AM
There are many threads with that information already. Search the Aftermarket software section and you'll find loads of stuff. Type in "Opera mini" in the search bar and you'll come up with good stuff. There is even a "killer application" thread.