Handango/Blackberry Alerts

[dphenry]

Several weeks ago I went to Handango and purchased Blackberry Alerts ($12.95). Since then I have has no e-mail from Handango with my key to unlock. I e-mailed them and they gave me some kind of lame excuse about finding no record of my purchase. I e-mailed back with the details. No word since. Any suggestions?

[JSanders]

Wirelessly posted (8700g: BlackBerry8800/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Do you have a receipt of purchase? If you do, I don't understand how the could deny you. Of course there are usually two sides to every story.
Good luck.

[dphenry]

I made the purchase with a debit card, they were to e-mail me my receipt along with the unlock key. All I got was the software.

[Dubdub]

Strange. I have bought many applications from Handango and never had a problem. Have you checked your bank account to make sure the transaction went through? If it did, I am sure you can get the details from the transactions and send to Handango. Maybe a phone call to them will work best, but have the debit card record before you call.

[dphenry]

I've wanted to call them, but I can't find their telephone number any where?

[greggebhardt]

I've wanted to call them, but I can't find their telephone number any where?

Uh, it is under "Contact Us"

See:

Handango, Inc. (http://corp.handango.com/Handango.jsp?siteId=1&CKey=CORP_CONTACTUS&option=contactus)