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dwp1975
06-04-2007, 11:49 AM
My trackball seems to be working now, but just as I went to lunch it would not scroll up at all only down, I turned the device off then back on to no avail, then it got worse and wouldn't scroll up or down. For clarity, the trackball physically moved, but the OS did not register it and would not move the highlight. Has anyone else experienced this? If so, do I have to just bring it back and get a new device?

EmptyInTheHead
06-04-2007, 12:03 PM
It probably just needs to be cleaned. I just had this same issue, would now scroll down or I would have to scroll about 10 times to get it to move once. I took it apart and cleaned it using the instructions found on this forum and it is now working perfectly.

someonexh
06-04-2007, 12:33 PM
It probably just needs to be cleaned. I just had this same issue, would now scroll down or I would have to scroll about 10 times to get it to move once. I took it apart and cleaned it using the instructions found on this forum and it is now working perfectly.

That's scary, as we have only had the phone for a couple of weeks and we already have to clean it. I was afraid that this would happen. :(

dwp1975
06-04-2007, 01:31 PM
It probably just needs to be cleaned. I just had this same issue, would now scroll down or I would have to scroll about 10 times to get it to move once. I took it apart and cleaned it using the instructions found on this forum and it is now working perfectly.

No way in the world am I opening up the device after only one week of owner ship, if dirt is causing it to malfunction this soon, then back it goes. Let's hope this is not the case as the phone is pretty kick azz otherwise.

Dubdub
06-04-2007, 09:50 PM
A little alcohol on a Q-tip works great. Also try pressing the trackball while rolling it. That will also dislodge anything that might be in the way.

John Clark
06-04-2007, 10:05 PM
Please search the forums. This has been discussed many times. You can blow on it or use canned air to blow it out. Or just push and roll the trackball as suggested above. That will usually dislodge the small piece of lint or dust that is hanging it up. It happens to me maybe once a month. It happens more if I put it in my pocket. It's not defective and doesn't need to go back.