View Full Version : 8700 F problem to open the adress book

06-04-2007, 03:03 PM
I ve a problem, in my job, with a :bb: 8700f (with an orange firmware), impossible to open the adress book and i receive often the same error message :
" Uncaught exception: Process
net_rim_bb_addressbook_app(2074) killed due to message queue overflow"

I try to restart the BB, it's the same thing.

What can i do to resolve the problem : cold reboot ? hot reboot ? reset the bb ? reinstallation of the os ?.

I need your help.

Thanks in advance


06-04-2007, 03:42 PM
Phillipe, yes, pull the battery first (while the unit is powered on), hold for 30 seconds and reinsert to see if that works.

06-04-2007, 03:48 PM
You may have to re-install the software. Are you on a bes server?

06-04-2007, 11:40 PM
thanks for yours answers

@<hidden> : I will try for the battery

@<hidden> : Yes my company have a BES server.

how to reinstall the system ?

06-05-2007, 01:55 PM
thanks you for your answers.
A hot reset and all working perfectly
It's cool
i m happy