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View Full Version : Verizon 8830 Very Disappointing


Tifosi
06-07-2007, 03:38 PM
PLEASE VOTE!

:x :x :x
I am through the first week of owning my first BlackBerry. I have spent more time on the phone with tech support from both Verizon and RIM than I care to experience again. It took me two days to get my calendar to sync. Now that function works, but the mail is now down. It has taken me three days to try and get that to work now. We have gone all the way to a hard reset, but to no resolution. I cant believe that both Verizon and RIM would put a product into the market that is so poorly tested and unready for use at the consumer level. At this point, I think the phone will go back to Verizon and I will go with a Palm product. Its really too bad because I really like the platform of the 8830.

i-Berry
06-07-2007, 03:52 PM
:x :x :x
I am through the first week of owning my first BlackBerry. I have spent more time on the phone with tech support from both Verizon and RIM than I care to experience again. It took me two days to get my calendar to sync. Now that function works, but the mail is now down. It has taken me three days to try and get that to work now. We have gone all the way to a hard reset, but to no resolution. I cant believe that both Verizon and RIM would put a product into the market that is so poorly tested and unready for use at the consumer level. At this point, I think the phone will go back to Verizon and I will go with a Palm product. Its really too bad because I really like the platform of the 8830.

Have you tried to get them to send you a replacement unit, Maybe its is just the Phone? There was a problem with one that I deployed and they sent out a new one right away. Don't get me wrong I HATE ALL CELL SERVICE PROVIDERS, but maybe it is just a bad unit.

dbdynsty25
06-07-2007, 04:26 PM
The only complaint I have is that I like the keyboard on the 8703 better...that's about it.

BigPlaya
06-07-2007, 05:38 PM
The only problem that I have had was the calendar sync issue which was resolved with a service book update. I find this device much more pleasant to use on a daily basis than my old Treo 700w. It works great as a phone and voice dialing via BT headset is very well implemented (using a Motorola H700). I have also found that email pushed to the phone is nearly instantaneous as are replies. Another very nice addition to this BB is the spell-check feature. My wife really likes hers too. I agree with i-Berry, swap the phone out for a new one as it may be defective.

BB8830
06-08-2007, 12:41 AM
The 8830 is my first BB too. The calendar sync issue was a drag to deal with on a new phone. After the fix I did have to delete the calendar items from my BB to get past a separate problem, but since then no problems.

I like the phone and the interface a lot. I've had a Treo 600 and a Windows Mobile 5 XV6700. For me this is the best of the bunch. I love the push email for personal email accounts.

I do want to be able to change the Dimenson Today theme to get rid of the Applications selection and the call log to give more room for email and calendar.

John Clark
06-08-2007, 12:50 AM
Unfortunatly you can't change/modify the themes like that. What you see is what you get.

To those new BB users with the calendar issues. This is the first issue like this of the basic BB functions that I know of. RIM usually does a good job with these functions. In the past year RIM has really stepped outside their comfort zone of just a reliable email device. While I admit I have ranted recently about OS upgrades being more heartburn than excitement lately we do need to remember that some of this stuff is quite new and "on the edge" for RIM. The 8830 is actually a pretty amazing device. CDMA/GSM in one unit? All the media functions? That's quite a unit and all new to RIM. Anyway, I know it doesn't help with the calendar issues that have been plaguing the 4.2.2 devices and I would be upset as well, but at the same time, keep it in perspective. Keep the pressure on Verizon and RIM and hopefully they will get a fix out for this major issue with the device.

bryawn
06-08-2007, 02:31 AM
I'm also a new BlackBerry user, after giving up hope that there would be a vastly improved Treo any time soon. Compared to my old Treo 650, I'm very please with the overall quality and stability of the 8830. Not only is the device more responsive, it's quicker to find what I'm looking for. The interface is better and I'm finding plenty of apps available.

My compaints have to do with Verizon: MMS and GPS functions are disabled for no apparent reason.

someonexh
06-08-2007, 05:57 AM
Also a first time BB user. I love this phone, if I were having the problems you were having even after 1 day of email outage I would have requested a new phone. Especially after coming to forums like these and seeing that 99% of the people are not having issues with their email.

li2327
06-08-2007, 09:55 AM
I absolutely love my 8830. Bar far my best choice!! :-)

Tifosi
06-08-2007, 09:59 AM
Okay. I got a new phone and all is well in the world again. I am not sure what happened in the seven days I had the other phone, but whatever. I hope to have better luck this time. Thanks for all you feedback.

someonexh
06-08-2007, 10:00 AM
No problem, good luck with the new phone :)

li2327
06-08-2007, 10:02 AM
Wirelessly posted (7130e: BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

Glad everything is working out for you.

Tifosi
06-08-2007, 06:29 PM
I can't believe this. The new phone I activated in San Francisco worked great when I was there. Now that I flew back to Denver, it has started all over again!!! I have no access to email, regardless of what the Verizon techs have me do. I am trying to have them get me over to RIM, but nothing as of yet...

More to come, I'm sure...

Tifosi
06-08-2007, 06:54 PM
Okay, so I have talked to yet another Verizon technician. Why is it that not one of them asked me to check what version of software was on the unit? Is that not the most logical place to start? It turns out that a new version of the software was posted on 5-31-07, but for some reason nobody told me….

I'm downloading as we speak.

realestats
06-08-2007, 06:55 PM
The bluetooth pairing has not remained connected in a 2006 BMW and because of it I have had many discussions with Verizon, Blackberry and BMW. They all know the problem and hopefully all are working to resolve it.

It is my first Blackberry or PDA/Cellphone and I am hooked after five days. It is just an amazing piece of technology which I am learning that I can not do without.

Rather than getting rid of the Blackberry, I will get another car whose bluetooth pairs and works.

I have much to learn but so far, I have few problems other than the bluetooth.

Len

Tifosi
06-08-2007, 07:23 PM
Okay, so I have talked to yet another Verizon technician. Why is it that not one of them asked me to check what version of software was on the unit? Is that not the most logical place to start? It turns out that a new version of the software was posted on 5-31-07, but for some reason nobody told me….

I'm downloading as we speak.

Sure enough, it looks like that fixed the issue. I will give it a day or two before I declare total victory. Make sure you download both of the 5-31 updates from the Verizon site to resolve both Calendar Sync issues and Email issues. Too bad it took so many techs for one of them to think of this.

ggkid
06-08-2007, 08:14 PM
Had a major issue with my BES email being delayed about 10-30mins, but found out that it had to do with my having used the "Switch Device Wizard" that is included in the Blackberry Desktop Manager. Not only was I switching devices on this one, I was switching wireless carriers from Cingy to VzW. I was very happy with the device, just not with the lag in email delivery. Now that I have wiped my device and started over fresh, I'm getting all of my BES email in under 5 seconds. Can't ask for better than that. This device rocks. Ringer could be louder, but other than that, no issues. I'm happy to be back with Verizon and happy to be toting around such a sleek device.

MikesTooLz
06-08-2007, 10:36 PM
Yes the phone has a couple issues, but I'm sure RIM will get it all sorted out.

cant wait for verizon to unlock the GPS.

bb8830-nyc
06-09-2007, 11:59 AM
i cant stand the keypad color ... its not easily visible at any time ... may return mine just for that as i get a headache from typing and not seeing letters. anyway to change the keypad w/ a white/black format?

slinky
06-09-2007, 12:13 PM
I also have a challenging time with the keyboard but it's usable.

The reason the 8830 really sucks is because of Verizon. Unlike Sprint they have locked this phone up like Fort Knox. The global romaing is worthless because you have to use VZW for your service and the GPS apparently doesn't work with a number of apps either, due to the fact that Verizon intents to operate it's own service eventually. The locking is a horrible fact of life with anything you get from Verizon.

jhensley
06-10-2007, 09:35 PM
The 8830 is my sixth Blackberry unit and my favorite by far. I still have not been able to find a way to convert my dvd movies to a format that I can watch on the 8830. I have a post out there somewhere but nobody is posting a reply. The calendar sync issue was a problem but like most the upgrade solved the problem. The keyboard takes some getting used too. I did like the keyboard much better in my 8703e.

So far the best yet!!

markn455
08-02-2007, 04:31 AM
My 8830 is not only the best PDA phone I have owned, it is also the best BB I have owned.

Mark
Ball Ground, GA

SDCromer
08-02-2007, 07:09 AM
My 8830 is not only the best PDA phone I have owned, it is also the best BB I have owned.

Mark
Ball Ground, GA

Same here and this is my third Blackberry.

dwp1975
08-02-2007, 07:25 AM
I had the 8830 but returned it on the last day of the trial period, it has alot of bugs in the OS, I used BB Messenger alot and for some reason the add contact with PIN feature present on the 8703e was not on the 8830, and adding by mail as we all know rarely works. The call volume is way louder than the 8703e and I miss that soooooooo much, the trackball was sweet even though it got stuck a few times and got dirty fairly quickly. I think the 8830 is a awesome phone, it's pitfalls are easily correctable with a OS update. If it had a camera it would be my perfect dream phone.

TBOLTRAM
08-02-2007, 07:55 AM
The 8830 is the best phone I have owned with the following exceptions:

1. The documentation that came with the phone is a joke. As I said in an early thread anyone who would write a "8830 for Dummies" book could become rather wealthy.
2. The design of the microSD card holder is poor and I had the metal cover come off.
3. GPS issue, no further comment.
4. Keyboard blue backlight is hard to see in some types of light.
5. In areas with bad service the battery runs down in one day with minimum use.

jjudson
08-02-2007, 07:55 AM
I made the switch from Treo to Blackberry a week ago. I've been a Palm user since the Pilot years, and a Treo user since the first model.

...I'll never go back. This thing is great!

P.S. A few items I don't like:

Ringer volume SUCKS. Had to make my own amplified ringtone.
Keyboard lighting is very poor. Has got me thinking of switching to black keyboard.
Name lookup. The Treo allowed one to enter first initial and last name - MUCH easier to find a name out of a list of over 1000.
Noise cancellation - could be a LOT better.
No GPS (although I use a Garmin Nuvi - I probably don't really miss this).

Things I really like (especially versus the Treo):

Automatic dialing of extensions and passcodes.
TRACKBALL!
Size and thickness.
Email push.
Blackberry Messenger.
Longer battery life.
MUCH faster desktop sync.
No automatic reboots (at least not yet).
Cool feature of shutting down when inserted in holster (I don't know why, I just think it's neat).
Being able to set other feature functions that work when in and out of holster.

I'm sure there's a few others, but I'm still a newbie.