Read / Unread Sync Issue

[hwood99]

I just switched from having several Treo's to the Blackberry Curve and I must say I am loving it. I'm having one issue using BIS (Exchange Server) on AT&T. I'm at my computer and a new email arrives to Outlook (and then to my phone). If I read it in Oulook, it never shows up as being read on the BB. I searched the forum but couldn't find a post explaining what I'm doing wrong. If I delete it from Outlook it disappears from my BB but can't get it to display as a read mail (if already opened from Outlook)

[mattk0]

Do you have an option to 'reconcile now'? I've seen this issue occur when a the 'desktop [sync]' service book is corrupted. You can try, going to the service books in advanced settings and deleting the 'desktop [sync]' book and undeleting it.

[takeshi]

How are you set up to retrieve email from your Exchange server? In a number of cases what you're looking for isn't possible with BIS.

[JSanders]

Welcome to the Forums.

[hwood99]

I'm setup to retrieve mail via Outlook web access. Basically, any changes I make to mail in Outlook do not update on my BB.

[penguin3107]

I'm setup to retrieve mail via Outlook web access. Basically, any changes I make to mail in Outlook do not update on my BB.

Then what you're experiencing is normal. You're set up via BIS.
Read/Unread marks will not reconcile via BIS to Outlook Web Access.
You need a BES for full reconciliation with your Outlook mailbox.

[hwood99]

Thanks for your help. I tried to setup BB Mail Connector on a computer at work but it couldn't get passed our corporate firewall.

[takeshi]

I actually wouldn't recommend using Mail Connector or Redirector anyway. They both tend to be very unreliable -- in my experience anyway.