samcraig
07-19-2007, 10:15 AM
www.kansascity.com | 07/09/2007 | Sprint to cancel complainers' service (http://www.kansascity.com/105/story/183432.html)
Sprint to cancel complainers' service
By JASON GERTZEN
The Kansas City Star
Sprint Nextel Corp. has told about 1,000 disgruntled cell phone customers that they would be better off with someone else.
Even though signing enough new subscribers has been a problem recently for the nation’s No. 3 wireless carrier, Sprint executives decided to break up with a group of malcontents who called frequently with complaints.
“While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your wireless needs,” stated the letter Sprint recently sent to these soon-to-be former customers.
Sprint will terminate the service of these subscribers by the end of the month. The company is waiving early-termination fees and canceling current charges, steps that a spokeswoman says are intended to make it easier for customers to start a wireless relationship with another carrier.
Sprint to cancel complainers' service
By JASON GERTZEN
The Kansas City Star
Sprint Nextel Corp. has told about 1,000 disgruntled cell phone customers that they would be better off with someone else.
Even though signing enough new subscribers has been a problem recently for the nation’s No. 3 wireless carrier, Sprint executives decided to break up with a group of malcontents who called frequently with complaints.
“While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your wireless needs,” stated the letter Sprint recently sent to these soon-to-be former customers.
Sprint will terminate the service of these subscribers by the end of the month. The company is waiving early-termination fees and canceling current charges, steps that a spokeswoman says are intended to make it easier for customers to start a wireless relationship with another carrier.