synchronize button is grayed out

[jonnyg]

I have a 8800. I am having problems synchronizing. when I open my desk top manager and go to synchronize the button is grayed out, thus can not synchronize. My laptop knows the 8800 is plugged as i can hear the sound when i plug into the USB port. for some reason the software does not see my unit. Please help if you can.

[mike.dunn]

You duplicated your question. Please refer to the original thread you posted.

[juwaack68]

http://www.blackberryforums.com/general-8800-series-discussion/92392-synchronize-button-grayed-out.html