View Full Version : Microphone in 7100R way too sensitive

06-03-2005, 10:48 AM
Hi everyone,

I've had my 7100R for about 3 months now and overall I'm quite happy with the device but there is one thing that is annoying. Apparently the microphone sensitivity (gain) is set way too high because I constantly get complaints from people I'm talking to that they can hear all sorts of background noise around me. This happens when I'm just using it like a normal phone or with a bluetooth headset so I think it's more of a software issue than something with the physical mic in the phone.

For instance, my bluetooth headset is a Jabra BT250v. With my old phone (Motorola V600) I could talk in the car and people would tell me they couldn't even tell I was in a car. However, with the 7100R and the same headset they can hear tons of background wind and traffic noise.

Has anyone else noticed this issue? Is there anything that can be done about it (i.e. can the sensitivity be adjusted somehow)? Note that I'm running s/w version


06-03-2005, 01:52 PM
yes I have the exact same problem with 7100t, the first day I had it a few people could not hear me and I had to repeat myself several times with and without bluetooth (plantronics 2500)

I am running latest s/w......unbelievable

06-03-2005, 02:34 PM
Software version 3.8 fixes that problem but introduces other new problems. Pick your poison!

06-03-2005, 03:07 PM
Crap, I was afraid that might be the answer. I upgraded to 4.0 because the bluetooth support in 3.8 sucked. Bummer. Oh well, at least it confirms my suspicion that this is a software issue, not a hardware one, so hopefully the next release of 4.x fixes it.

06-03-2005, 10:54 PM
I hope so too, but not exactly holding my breath...think I will do a search and try to "upgrade" to 3.8....

06-04-2005, 07:40 AM
They need to dump 4.x and rewrite the code. Major version changes require a change in the number before the decimal. I want 5.0

06-04-2005, 04:32 PM
"Upgrading" to 3.8 is the answer. A link to 3.8 has been provided in this forum somewhere. I haven't found any disadvantages to 3.8 on my 7100t and the microphone problem is fixed. No one I call complains about staticky noise any more. Bluetooth works perfectly with 3.8 too. I have used a headset and it connects up fine with my Acura RL on-board bluetooth system. 3.8 is the way to go.

I am disappointed with RIM, because this problem has been discussed on this forum since at least February and they have done nothing about it. I'd like to know that they are working on it.

06-04-2005, 04:44 PM
There is a reboot problem and a signal loss problem in 3.8 though it does fix the sound quality problem. After the phone loses signal and re-acquires it you may or may not be able to make or recieve calls though all will appear to be normal. This happens more frequently when you travel and actually switch through various providers and shut down the radio when on the plane and then back on when you land. Usually, a reboot fixes it but if you don't catch it you may have messages stacked up when you finally do make a real connection and you won't know it until then.

06-05-2005, 11:56 PM
Whoa! I didn't know about that problem. Thanks for pointing it out. I also have a 7290. There seem to be no software problems at all with the 7290. No reboots or anything like that. I switched from a Treo 600 and have no regrets.

Come on RIM, fix the 7100 OS! Why do you remain silent?

06-06-2005, 03:10 PM
True 3.8 is better but far from fixing the volume issue or all the background noise problems on the 7100. I've had 4 different 7100t 's an I'm about to give up on blackberries until a better smaller form factor or code fixes ALL voice issues. Now that I'm not on a company BES and only using for personal email I do not want the larger models that are available no matter how great a device is.

06-06-2005, 05:41 PM
There is no perfect device. Between the Treo 600, 650, BB7100 and 7290, all of which I've tried, I've gone for the 7290 but I am aware of the drawbacks. It all depends on which defects or missing features you can live with.

If the 7100 had better audio and a better browser and was viewable in sunlight....

If the 7290 was smaller and had a speakerphone and higher volume....

If the Treo 650 didn't have low volume, constant resets, bad bluetooth (not compatable with my Acura RL), lousy Palm One quality control, and if it had push mail....

If, if, if, if, if, if.

06-07-2005, 07:31 AM
Is there any specific headset that minimizes the audio issue? I can live with the issue if I am using the best possible alternative. I am currently using the stock headset and am looking to upgrade to either a bluetooth or a another wired headset, but it has to provide a bit more audio quality that I am currently receiving if possibly.

Any suggestions would be greatly appreciated.

06-07-2005, 08:51 AM
You can not get better audio quality than the handset can deliver just because you plug a better headset into it. If the problem was due to the speaker and microphone itself, then a better headset would help. That is not the case here.