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View Full Version : 7100g screen blackout


seagrtj
06-07-2005, 06:57 AM
I have a user who just got a new 7100g and anytime you click the scroll wheel the screen goes black just like a backlight timeout. Let's say I scroll to Address Book and click the scroll wheel, the screen immediately fades to black, then when I move the scroll wheel again I am in the address book, scroll to a contact and click the wheel, fade to black. It does this for every menu item. Contacted Cingular yesterday and they had him "wipe handheld" from the security menu.

I did find that if I scroll to an item and use the :enter: key it will go into that menu normally. It seems there may be a problem with the scroll wheel switch itself.

Any ideas?
I am going to get on the horn with Cingular today to get it replaced. It is only 5 days old.

jbairdjr
06-07-2005, 07:16 AM
I'd send it back and get the replacement. I would say that something is deffinately wrong with the trackwheel.