Problems since upgrading to 4.2.1.94

[OldButDeadly]

Ok....recently, I upgraded my firmware to 4.2.1.94 by loading the desktop manager software and syncing it with my BB 8100 pearl.

Everything works ok with the following exceptions:

1. When I try to open attachments or show MORE email, I get the error:
More request cannot be completed. Service book info not found
2. I receive emails from my companies exchange server fine....however, when i read them, they don't get marked read in my outlook.

Anyone had this experience???

Kev

[John Clark]

Can you send email?

[OldButDeadly]

If I compose email, I can send it yes....if I reply though...after I type it up...there is no send option....

wierd

Kev

[msurrency]

I have exactly the same 3 issues on an 8700 with version 4.2.1.101

Any ideas?

[John Clark]

I would go to your BIS site and resend your service books.

[msurrency]

Thanks for the reply. Resent BIS and BES service books no luck thanks. Any other ideas?

[John Clark]

You might even delete and recreate your accounts in BIS. I've had this happen before. On one of your received messages from a BIS account, open it and scroll up into the headers. Under "Received using" I'll bet it says "unknown."

Deleting and recreating the account may fix this.

[kirwoodd]

I was having the exact same problem on my VZW 8830, I have no idea what triggered it, BUT your suggestion fixed it. Thanks!

To recap:
I went to
https://bis.na.blackberry.com/html?brand=vzw&locale=en
and removed my GMAIL account (the one that would not allow a "more")
then re-added it.
all works fine now.