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John Clark Offline
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Default UPDATED 09/02/2008!! Review: Freedom Universal Bluetooth Keyboard 2 - 04-06-2007, 12:49 AM

REVIEW:
Freedom Universal Keyboard*
*New! 09/02/2008: Updated to Freedom Universal Keyboard 2 with NEW Easy Setup
and removable easle!
from
Freedom Input Ltd - Home


Price: Range $89.99-$105.99
This Review is of the Freedom Universal Keyboard from Freedom Input.

The keyboard came nicely packaged as shown below from Freedom Input:


__________________________________________________ ________





Below is what is included in the package. It includes the folding keyboard, removeable easle (stand,) a pretty nice leather case, batteries, and the quick start guide.



__________________________________________________ _______________________




Folded, the keyboard measures 5 3/4" x 3 7/8" x 3/4" thick. It's quite compact and fits easily in any briefcase or suitcase.



__________________________________________________ _________________________





When opened, the keyboard measures 11 1/4" x 3 7/8". On the upper left side is a slide out, and new removeable easle/stand for the BB. I found that it's made more for the full sized Blackberries but holds my Pearl just fine as well.

Installing the drivers, normally, is quite simple. I went to Freedom Input's website, downloaded the latest driver and installed it on my BB and set the permissions for the keyboard application's required Keystroke Injection. With the Freedom Universal Keyboard 2 there is simple OTA downloading of the drivers now and no more "unique codes" or "unlock codes" required! This is a big change and has really made this keyboard a pleasure to use. Note: With no BES involved the above instructions will have you up and running within minutes. If you are on a BES (or your BB has ever been on a BES) that's when problems can arise due to the keyboard requiring "Keystroke Injection".

If you're on a BES I suggest contacting your BES Admin prior to purchasing a keyboard to make sure that they can enable the "event injector api" for use with the keyboard. Even liberal IT policies by default disallow the event injector api. You can check this by looking in your Application Permissions under Interactions. Look for "keystroke injection." If you can set "keystroke injection" to "allow" then you will have no problems. If its locked to "deny" you won't be able to install the keyboard on your own. However, all your Admin needs to do is setup an application configuration policy for the keyboard driver and enable "event injector api" in the setup and they can push the "approved" driver out to you or you can download and install as described above. Just make sure that the driver version you install matches the one your Admin setup on the BES.



Again, I recommend checking with your BES Admin first to make sure they are willing to do this. Most are willing but you will need to ask. Chances are they've already set this configuration up for someone else and they will only need to add you to the configuration. This was the case for me. If your IT department is uneasy about doing this the techs at Freedom Input are VERY helpful with this setup and are willing to assist you and your Admin, if necessary. I spoke with several of the Freedom techs during my setup and the technical support from them is excellent. Once the policy was setup properly on the BES my keyboard driver worked beautifully.





__________________________________________________ _______________





The keyboard has a locking mechanism that slides to the right to lock the keyboard in the open position. This makes it suitable for lap use. The lock rod doesn't feel like it would support too much pressure, however, and even in the locked postion the keyboard does flex a little while in your lap.

After installation of the app and pairing of the keyboard is complete, turn on the keyboard to "SPP." Then go to the Keyboard app on the BB and check the box for "Activate Keyboard."





The keyboard is universal so it supports multilanguages and has many of the other characters required. There are marked shortcut keys for email, memo pad, tasks and calendar. Additionally, the top row of number keys can be customized for shortcuts for virtually any application loaded on the BB. Simply program the keys in the keyboard driver and then use Fn + 0-9 for up to 10 programmable shortcuts. This is a nice feature but I found myself not being able to remember which key I programmed for what. Decals or something similar would be nice for this, at least for the most common BB apps.




__________________________________________________ ___________________________




On the upper right side is the battery compartment. It uses 2 AAA batteries (supplied). Just to the right of that is the SPP/Off/HID switch. Unlike other similar keyboards this one is Dual Standard HID / SPP. it's a three position switch. To the left is SPP mode and to the right is HID mode and in the middle is off. The Blackberry uses only SPP. If you only have a Blackberry then you will only use the SPP side of this switch and the Dual Standard isn't going to benefit you. However, if you are someone who has multiple types of devices, then this keyboard will work with your other smartphones and PDA's. One keyboard will do it all-quite a nice touch. This means that if you give up the BB for something else (why on Earth would anyone do that?) then the keyboard will work with your next device.

One thing to note in the photo below is the position of the right-hand "shift" key and the "?" key. They are opposite what I'm used to. This does catch me when I'm typing at a pretty good rate. You have to search around for it if you are used to it being on the inside of the "shift" key. Also, I found that the split in the space bar (necessary for folding the keyboard) is exactly where I rest my thumb when typing. I find myself having to shift where I rest my thumb. If you push both space bars at the same time then you get two spaces. Not a major problem but does take a little getting used to.



__________________________________________________ ___________________




Typing on the keyboard is quite easy and really is convenient for typing longer emails, especially on SureType devices. Even if you use a full Qwerty keyboard this external keyboard really speeds up the typing. Once the initial setup (described above) is complete, subsequent connections to the keyboard take only a few moments and are quite simple.

I have been using the Freedom keyboard for over a year now and the new updated Freedom Universal Keyboard 2 model for a couple of months and, must say, I'm hooked. I don't use it all the time, of course, but I try to keep it nearby and do use it quite often. It works well for any application from Google Talk, FaceBook, BeeJiveIM (JiveTalk) and BlackBerry Messenger to composing emails and adding contacts to your address book.

When I am finished I simply go to the keyboard app, uncheck the "activate Keyboard" box, turn the keyboard off, fold up the keyboard, slip it into the nice leather case and throw it back inmy briefcase, suitcase, or computer bag. Note: In the instructions it says to connect the keyboard simply check the "Activate Keyboard" box and then the "Reconnect" box. Then you can just turn on/off the switch on the keyboard and it will connect and reconnect on it's own. This works good if you use the keyboard often. I've found that if I don't use the keyboard often then the application will still run and look for the keyboard and run the battery down on my BlackBerry faster. Personally, when I'm done using it I uncheck the "Activate Keyboard" box in the application and turn off the switch on the keyboard.








Overall, I am quite impressed with the keyboard. The dual standard for use with BB as well as other smartphones and PDA's makes it a great buy for those with other types of devices. It's small and portable which makes it great for traveling. It allows a longer leash on that laptop many of us carry around when traveling. I can sit down and type that long email without dragging out the laptop.

Note: I've seen this keyboard advertised that if used with BlackBerry devices with OS 4.2 and higher that BES changes are NOT required. This is not always true. If your BES has sent a policy specifically disallowing the event injector then you will still need BES changes. I have the Curve, with 4.5, and still needed the BES admin to apply the configuration to the BES for my account. Contact Freedom Input or your BES Admin for more information on installing in BES environments.

Pros:

1. Fast, convenient typing of text.
2. Small, lightweight and very portable.
3. Dual standard for use with many types of devices
4. Excellent support

Cons:
1. space bar split somewhat inconvenient (this is the same as with other keyboards as well.)
2. Right hand "shift" key and "?" are swapped (compared with US keyboards.)
3. Can be a little time consuming to setup with a BES. It can even be impossible if BB 'used' to be on a BES but is no longer on the BES. If a policy allowing event injection can't be sent to the device then the Freedom keyboard (or any brand keyboard) will not work. If your device has an old IT policy that is no longer used you can remove the IT policy by following the instructions here. If you're using OS 4.3 or higher, use Method #1 in that link. If you have OS 4.2 or older use Method 2. However, the blank policy listed in the "Remove IT Policy" link still doesn't allow event injection and if there is no OS 4.5 update available for your device, it's possible that this keyboard will never work.

For more information on this keyboard and a list of online merchants go to Freedom Input Ltd - Home

Last edited by John Clark : 11-15-2008 at 02:18 PM.
   
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secrecyguy Offline
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Default 04-06-2007, 01:35 AM

Cool! I hope it's not too expensive.


What OS are you using on the smartphone? Please vote! http://www.howardforums.com/showthread.php?t=1437055
   
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John Clark Offline
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Default 04-06-2007, 01:57 AM

Added the price range I've found on different online retailers.
   
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cenner Offline
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Default 04-06-2007, 02:34 AM

This puppy is kinda cool. Could be very useful when traveling and replying to email after email. Nice find. I'm in for one as soon as the price comes down a bit. =)



:: Black BlackBerry Pearl on T-Mobile w/ 1GB MicroSD ::
:: BSE Skin - Version 4.2.1.66 BIS ::
   
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Default 04-06-2007, 03:02 AM

Quote:
Originally Posted by cenner
This puppy is kinda cool. Could be very useful when traveling and replying to email after email. Nice find. I'm in for one as soon as the price comes down a bit. =)
They are offering a 15% discount to BBF members....

Clicky --> http://www.blackberryforums.com/free...tml#post494803


"A journey of a thousand miles begins with a single step."
   
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Default 04-06-2007, 09:46 AM

I picked mine up for $74.95 plus $5.95 shipping at myTreo.net.
   
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Default 04-15-2007, 10:31 AM

This is the same keyboard as the original ThinkOutside Shasta keyboard. Just with a different name on it. My guess is both Freedom Input and ThinkOutside private label these from the manufacture.
   
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John Clark Offline
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Default 04-15-2007, 12:15 PM

It looks similar but it's not the same keyboard. This keyboard is dual standard so it will work with BB AND other smartphones/pda's like Palm etc. The ThinkOutside Shasta won't. Also, this keyboard has programmable Fn keys for shortcuts. I would venture to say that the actual keyboard shell is probably made by the same company but beyond that they're quite different. Also, I don't know about the ThinkOutside folks but the support from Freedom Input team makes this keyboard great.
   
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Default 04-16-2007, 08:42 AM

Just to confirm, the Freedom Universal keyboard itself is manufactured by the same Chinese factory as the Shasta. However, the technical spec is quite different. It is, as has been already posted, dual profile (HID/SPP), whilst the Shasta is only SPP profile.
It also has programmable fn keys for application shortcuts.
We, at Freedom, build and maintain all our own drivers which are only available to Freedom users.
We also provide worldwide after care support for our keyboards.

Hope this clears up any confusion.


Best regards,

Chris Macsween.

Freedom Input Ltd.
   
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Miya Offline
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Default 05-31-2007, 05:57 PM

Does anyone know if you can set up the keyboard OTA???
   
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Default 06-01-2007, 12:39 PM

Yes you can.

Go to Freedom Input for the OTA download.

Shout if you need our help!


Best regards,

Chris Macsween.

Freedom Input Ltd.
   
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Default 06-04-2007, 02:58 AM

Hi,

I recently bought one of these but am having problems with the browser. I am used to using the tab button to scroll through pages but neither that nor the page down works. The only way i can scroll is by choosing select mode, which i then have to change back to activate any links!

Any ideas on this, its set up on BES. Everything else works.

Thanks for any help!

Kevin
   
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Default 06-08-2007, 10:18 AM

does any1 know if this keyboard also works on the ps3? ps3 has bluetooth capability. if yes, then i will get it since i will have 2 uses...ps3 and my blackberry. thx in advance.
   
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Default 06-14-2007, 07:43 AM

Sorry guys for the delay in reply. I have not been able to check the forums recently.

Kevin,
This is an issue that has only recently been identified and we are looking in to it now. It seems to be that the browsing software works very differently from any other software (IE if you press tab on a keyboard it has no effect in the browsing software). This is a specific issue with this one software application and we are hoping to be able to find a work around for this.

As you say the only work around at the moment is to choose select mode or use the trackball/wheel on the BlackBerry.


vincentnyc,
We have not been able to confirm this but have had reports from some customers that it does. If anyone would like to send a free PS3 to our tech support guys I'm sure they would be more then happy to test it ;)


Best regards,

Chris Macsween.

Freedom Input Ltd.
   
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Default BES setup info - 07-06-2007, 02:38 PM

Here is excellent info when setting up wireless pushes for 3rd party apps.
Use KB03748 to do the setup. If you have a newer model BB, make sure it is listed in the device.xml file on the BES (this tripped me up big time) - go to KB04693 for instructions.

The KB articles are in the Support section of Blackberry.com

On a personal note, I was very impressed by Freedom's customer support.
   
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Default Freedom Universal Keyboard and MailStreet.com - 07-13-2007, 01:05 PM

Hi all,

Sorry if this didn't belong as a new topic, but I figured it may be of interest to other users who also use MailStreet for their BES hosting. I am working with them to get my BES account set up to allow the use of the Freedom keyboard. They left me a voice mail this morning telling me they will make the necessary changes to allow the use of the keyboard. There is a $30 fee for this which is ok with me if it works correctly. They are asking for the .alx and .cod files which I am still a little unsure what /where to get them for them...just now starting to work on that.

So, for anyone else on MailStreet, they will allow the use of the keyboard. Hopefully, once my account gets set up correctly, it will make the process easier for anyone else on their service wanting to use this excellent keyboard. I will post when it is working...maybe people can use my domain name with them to point them to so they can expedite future setups etc.
   
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Default 07-13-2007, 04:32 PM

Contact Freedom's support department. They have awesome support and will work with your BES admin (MailStreet) to get you up and running.

BBF member Chrismacsween is with Freedom and can help you if you can't get through to the regular support team.
   
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orbitz Offline
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Default 07-13-2007, 04:38 PM

I spent 2 hours on the phone with MailStreet...they added the .cod and .alx files and made all the necessary changes to the BES policies that they understood needed to be made and still no joy...we deleted and pushed new service books etc. and I still get the error message when I try and type on the keyboard.

It still says Deny for Keystroke Injection for all modules. MailStreet has sent an email off to Paul at Freedom to see if he can be of any help.
   
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John Clark Offline
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Default 07-13-2007, 04:45 PM

Make sure the version you loaded on the BB is the exact same version they put in the BES. Then go to Options >Advanced Options >Applications. Scroll to and highlight "Bluetooth Keyboard." Then click the menu key and select "edit Permissions." Expand "Interactions" and see if you can set the keystroke injection to "allow" from there. You will only be able to set it to "allow" for that one particular application, not for all of them.
   
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Default 07-13-2007, 04:48 PM

Also check to make sure your device did, indeed, receive a new policy after they made the changes.
   
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orbitz Offline
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Default 07-13-2007, 04:51 PM

Quote:
Originally Posted by John Clark View Post
Make sure the version you loaded on the BB is the exact same version they put in the BES. Then go to Options >Advanced Options >Applications. Scroll to and highlight "Bluetooth Keyboard." Then click the menu key and select "edit Permissions." Expand "Interactions" and see if you can set the keystroke injection to "allow" from there. You will only be able to set it to "allow" for that one particular application, not for all of them.
I don't have Bluetooth Keyboard listed under Apps..only Freedom Universal Drivers..is that what should be there? I still can change Deny there..when I select it I don't get any other option other then Deny.

Hmm..how do I check to see if I actually received the new policy? I soft reset and deleted the service books...then they pushed the books to me again..is that the same thing?
   
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Default 07-13-2007, 05:11 PM

To check the policy go to Options >Security Options >General Settings and scroll to the bottom and look at the date on the policy.

I am using version 2.01. Do you have an entry that says btkbd42 ? Try to edit the permissions on that. You can get to it by viewing the modules.

If you can't get it going, just contact Freedom Keyboard. They are very helpful and will get on the phone with MailStreet, if necessary. Keep in mind time zones, as they are in the UK but I am confident they will take care of you.

Last edited by John Clark : 07-13-2007 at 05:14 PM.
   
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orbitz Offline
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Default 07-13-2007, 05:12 PM

Thanks...yes I checked it and the policy is dated today right during the time I was on the call with MailStreet.
   
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Default 07-13-2007, 05:20 PM

Orbitz, I moved your thread here as it may help and Freedom may be checking this thread more often than others. Also, this post may help, too.
   
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Default 07-14-2007, 06:05 PM

Orbitz,

What are your device specs? (carrier, model, and OS rev)

Did you ota download the drivers or install them thru desktop manager?

Also how fresh are your batteries in the keyboard? (our users tend to leave the power switch on and drain the batts)

At work with our BES, we got a shipment of about six FUBTKB in for one department.

I set up all of the policies myself per the instructions by RIM and Freedom Input. It worked flawlessly with my Nextel 7520 & my AT&T 8800

Half of the users just would not configure, BES logs would show the policy would be delivered & applied, but the device option for keyboard injection just would never pick up on the Allow option and would only show Deny.

In some cases, upgrading the user to a newer device (7290 => 8800) and the keyboard then would instantly work with no problems. So I think some devices just may be cursed and wish you luck in getting it to work.


Notes/Domino 6.5x or higher, BES 4.1.2.20, DM 4.x, OS4.x, Cingular, Nextel, Sprint, Verizon, Bell, Orange, Telcel, Vodaphone devices
   
  (#26 (permalink)) Old
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Default 07-14-2007, 07:27 PM

John...thanks for moving it here..I kind of figured after I posted it should have gone here.

Chedardog,

I am using the Sprint 8830, os install is 4.2.2.123.

I installed the driver via OTA...seemed to go fine. I got the unlock code and put it in etc. The only thing I have noticed is occasionally the keyboard will connect right away..other times it takes maybe 30 seconds or so...other then that it seems fine.

The batteries were brand new...I didn't even use the ones that came in the box. I had picked up a new pack and threw a couple of those in. When I had MailStreet on the phone that was the first time I had the keyboard on other then an hour earlier when I installed the driver.

What you are describing seems like what I am seeing...the policy shows updated on the unit and I had the head of BB tech support on the phone with me...he had already set up a few other keyboards (all Shasta's however) so he was pretty familiar with the process. It did take a bit of digging to find the .cod and .alx files on Freedom's site, but we did find those and I am sure he grabbed the ones for OS 4.2 etc.

I was thinking about reloading the driver but am not sure if that will cause issues with the unlocking part...I read some warning on their site about not entering the info wrong as it would require their tech support to reset things etc.
   
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John Clark Offline
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Default 07-15-2007, 03:39 PM

Are you able to set keystroke injection to allow for the keyboard app now? If so, and you are simply having trouble with the drivers I would contact Freedom's support team and have them help you out.
   
  (#28 (permalink)) Old
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Default 07-15-2007, 03:42 PM

No..I am still not able to change keystroke injection to "allow"..the only choice is still "deny". I have been assuming maybe the BES setup is still not quite right and MailSteet can talk with tech support at Freedom and figure out what is wrong.
   
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Default 07-15-2007, 03:46 PM

yeah, you'll need to get that setup properly first. You have to use the identical version they installed on the BES otherwise it won't work then you have to set the permissions for just that app on your device. It took me a few days to get it worked out with my BES admin, too.
   
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Default 07-17-2007, 01:37 PM

Hi all,

I have been away for a couple of days and I have missed all your posts.

I will get Paul onto all this tomorrow morning (UK time) and i will make sure that everyone who need some support has received it from us.

When we have got all the problems solved, I will post the outcome on this forum to help out anyone else who may need the help.

I am so sorry I wasn't here to help you all at the end of last week. It was my daughter's 21st birthday and I took some rare time off to celebrate with her.
If anyone wants to PM me with a contact phone number, we will call you tomorrow and talk you through the changes you may need to do to get you up and running.


Best regards,

Chris Macsween.

Freedom Input Ltd.
   
  (#31 (permalink)) Old
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Default 07-18-2007, 03:49 AM

I just got the email from the MailStreet BES admin this morning which was sent last night (UK time).

When you downloaded the drivers OTA was it OTA from the BES or OTA from our OTA website?

I think maybe as John said the driver version on the handheld is different to the one on the BES.

I have uploaded the exact files I sent to MailStreet to setup the software configuration. If you can please remove the drivers you have currently and install the ones from the link below this should sort the problem out.

Freedom Universal 4.2 drivers (bare files) - Freedom Input Ltd

This is just the bare .COD and .ALX file so you will need to use the "application loader" part of BlackBerry desktop manager to install them (if you get stuck let me know and I can talk you through it).

The software should have been pushed to the handheld along with the policy though. I have seen bugs with the BES not being able to send software to the newer handhelds because it does not have the Hardware ID for the newer devices (which stops it being able to push software to it). Installing the exact same software to the handheld should work around this (as it still seems to send the software policy) but the BES admin should take a look at the KB article below.

KB04693
BlackBerry Search Results

I have emailed a copy of this to you as well (and also included the MailStreet admin). Please let me know how it goes with installing the drivers from the above .alx/.cod files.
   
  (#32 (permalink)) Old
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Default 07-18-2007, 12:05 PM

Paul..just emailed you back. I have followed the directions in your post above and still no luck. I copied Tom over at MailStreet to see if he had any other ideas.
   
  (#33 (permalink)) Old
djm2 Offline
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Default Similar to Orbitz - 07-18-2007, 06:19 PM

FYI I thought that I would let others know of a problem similar to Orbitz, with one slight variation.

My universal keyboard arrived today. I downloaded the 8800 driver, went through the unlock and registration process successfully, and was able to pair the keyboard to the BB. I activated the keyboard, scrolled down to Keyboard Test, and when I tried to enter some text I received the following error message: "Keystroke injection doesn't allowed on your device." (Not the best use of the Queen's English, but what the heck!) It then freezes at this point, and my only option is to power off the BB.

The additional information that may be useful is that I am NOT on a corporate or hosted BES; I only use BIS.

One common theme is that both Orbitz and I are 8830 devices on Sprint.

FYI, I have a ticket in with Freedom Input.

Last edited by djm2 : 07-18-2007 at 06:21 PM.
   
  (#34 (permalink)) Old
John Clark Offline
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Default 07-18-2007, 07:00 PM

Is it possible that that your BB has been on a BES in the past? Is it used or refurbished?

If it has NEVER been on a BES then you should be able to manually set the permissions to allow, including keystroke injection to allow.
   
  (#35 (permalink)) Old
djm2 Offline
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Default 07-18-2007, 09:56 PM

Quote:
Originally Posted by John Clark View Post
Is it possible that that your BB has been on a BES in the past? Is it used or refurbished?

If it has NEVER been on a BES then you should be able to manually set the permissions to allow, including keystroke injection to allow.
Supposedly brand new; other than the word of the provider, how can I tell?

I can set interactions to allow, but have not tried that (yet). Nowhere have I seen an option for keystroke injection, although I will cop to being an uniformed newbie.
   
  (#36 (permalink)) Old
Paul Bowles Offline
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Default 07-19-2007, 04:17 AM

Quote:
Originally Posted by djm2 View Post
Supposedly brand new; other than the word of the provider, how can I tell?

I can set interactions to allow, but have not tried that (yet). Nowhere have I seen an option for keystroke injection, although I will cop to being an uniformed newbie.
You should be able to change the keystroke injection settings on the handheld with no problems.

Take a look at the document from the link below which gives you step by step instructions on how to do it.

Handheld Security Changes for "TrackBall" BlackBerry's - Freedom Input Ltd
   
  (#37 (permalink)) Old
chrismacsween Offline
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Default 07-19-2007, 04:29 AM

Originally Posted by djm2
Supposedly brand new; other than the word of the provider, how can I tell?

I can set interactions to allow, but have not tried that (yet). Nowhere have I seen an option for keystroke injection, although I will cop to being an uniformed newbie.
[/i][/i]

If you still have aproblem after following Paul's instructions, send me a PM with your phone number and Paul will phone you and talk you through it.


Best regards,

Chris Macsween.

Freedom Input Ltd.
   
  (#38 (permalink)) Old
djm2 Offline
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Default Thanks for Excellent Support - 07-19-2007, 09:52 AM

While the problems I was having were not merely related to the setting for allowing keystroke injection -- in fact the pairing had also become corrupt -- I just wanted to mention on the board that Paul got right back to me with very detailed instructions on how to recover from the corrupt pairing. Everything is now working, and I need to get used to using this new product and customize it for my needs.

Since too often support personnel do not receive their just reward when excellent service is provided, I simply wanted to let board members know that my issue is solved. Thank you Paul.
   
  (#39 (permalink)) Old
chrismacsween Offline
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Default 07-19-2007, 10:03 AM

THANK YOU so much for your note about Paul. He is thrilled and grinning from ear to ear since you posted your last message!
It makes it all so worthwhile!


Best regards,

Chris Macsween.

Freedom Input Ltd.
   
  (#40 (permalink)) Old
orbitz Offline
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Default 07-19-2007, 10:00 PM

I will second the positive comments about Paul...he has been calling me from UK..I think 4 or 5 calls now in 2 days. Unfortunately, I have had a mini emergency with work here the last couple of days and haven't connected with him yet, however, between Chris and Paul, these guys set a new standard for customer service. Seriously, the fact that Paul has been all over this from UK makes me committed to this brand...I will keep working with everyone until it works! I might add they have been in regular contact with the BB head tech at mailstreet in addition to me.
   
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