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Old 10-19-2007, 01:12 PM   #1 (permalink)
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Question 8100 loses mind

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I've tried searching around, and don't find anyone else with this particular problem. (go you!)

I have a user who happens to be a VP. He lives 1/2 the year in an area that has sporadic access at best. So his BlackBerry will go weeks w/o checking into the BES. Every time this happens, He is completely unable to send emails until he calls me, and I resend his service book. He's able to receive emails just fine. After I resend his service book, he's good until the next time. Happens at least once a quarter.

VP has a Pearl 8100. Platform 2.2.0.41 BB version 4.2.0.73
I have a BES version 4.1.2.25

Naturally, i ask Why does this happen? followed closely by do I need to do something to my users hand held, if that is not an option, is there a way that I can have the service book get resent on a regular basis? using some sort of scheduler?

I really appreciate any assistance on this issue.
--Rob

Last edited by triactive_admin : 10-19-2007 at 01:13 PM.
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Old 10-19-2007, 01:47 PM   #2 (permalink)
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Seems to be a provisioning issue maybe something didnt come down right the first time. Will you have access to his device? How about clearing out the service books and re-provisioning the device all over?!

You cannot schedule the service book using the bes manager.
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Old 10-19-2007, 01:51 PM   #3 (permalink)
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Originally Posted by amukhey View Post
Seems to be a provisioning issue maybe something didnt come down right the first time. Will you have access to his device? How about clearing out the service books and re-provisioning the device all over?!

You cannot schedule the service book using the bes manager.
True enough on the clearing out... and honestly... this has been done. Multiple times. First happened when the Cingular representative walked him through upgrading the firmware on his handheld unitl. That turned out to be a total disaster. But it resulted in not 1 complete wipe/reload, but 3 wipe/reloads.

Now, for the most part, my BES installation is BONE STOCK. I really haven't made any modifications. I'm not exactly a BES expert, therefore I've not really researched anything about fliping bits to increase any performances.

Is there a bit in the BES that forgets about handheld units that have been gone too long?
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Old 10-19-2007, 01:56 PM   #4 (permalink)
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Nope. even if you turn it off or has no coverage for quite some time, the moment you turn it on, it will play an insane amount of catch up and will take some time before your server and the handheld calm down and reconcile everything.

A total wipe clears out the data and brings it back to the out of the box feature. I have come across this before and I am on a Lotus environment. Just to be sure and try everything, I deleted his account, State Database, Nuked the device and reloaded the OS fresh. After that, everything was working fine...and up to today, no problems reported.

I find it it funny that a cingular rep walked him through the upgrade and the VP sat down and took the time to do it. Most vp's I know want it done and don't want to deal with it.
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Old 10-19-2007, 02:09 PM   #5 (permalink)
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Originally Posted by amukhey View Post
Nope. even if you turn it off or has no coverage for quite some time, the moment you turn it on, it will play an insane amount of catch up and will take some time before your server and the handheld calm down and reconcile everything.

A total wipe clears out the data and brings it back to the out of the box feature. I have come across this before and I am on a Lotus environment. Just to be sure and try everything, I deleted his account, State Database, Nuked the device and reloaded the OS fresh. After that, everything was working fine...and up to today, no problems reported.

I find it it funny that a cingular rep walked him through the upgrade and the VP sat down and took the time to do it. Most vp's I know want it done and don't want to deal with it.
Hmm... maybe next time he's in town, I'll do another total wipe/reload. That'll make him real happy

Yeah.. my VP isn't your average Exec... sure he's got stupid cash like all VPs, but this one's a real hardware junkie. Makes him pretty cool to chit-chat with.
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Old 10-19-2007, 02:36 PM   #6 (permalink)
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I never liked the pearl..too hard to get used to the function. I prefer the T9 on Nokia Phones. The 8700 was my favourite until the 8800 and now the curve.

My ultimate fav was the 58X series that tmobile was the first to have. That device worked flawlessly
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Old 10-19-2007, 02:37 PM   #7 (permalink)
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Quote:
Originally Posted by amukhey View Post
Nope. even if you turn it off or has no coverage for quite some time, the moment you turn it on, it will play an insane amount of catch up and will take some time before your server and the handheld calm down and reconcile everything.

A total wipe clears out the data and brings it back to the out of the box feature. I have come across this before and I am on a Lotus environment. Just to be sure and try everything, I deleted his account, State Database, Nuked the device and reloaded the OS fresh. After that, everything was working fine...and up to today, no problems reported.

I find it it funny that a cingular rep walked him through the upgrade and the VP sat down and took the time to do it. Most vp's I know want it done and don't want to deal with it.
Hmm... maybe next time he's in town, I'll do another total wipe/reload. That'll make him real happy

Yeah.. my VP isn't your average Exec... sure he's got stupid cash like all VPs, but this one's a real hardware junkie. Makes him pretty cool to chit-chat with.
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