Originally Posted by amukhey
Seems to be a provisioning issue maybe something didnt come down right the first time. Will you have access to his device? How about clearing out the service books and re-provisioning the device all over?!
You cannot schedule the service book using the bes manager.
True enough on the clearing out... and honestly... this has been done. Multiple times. First happened when the Cingular representative walked him through upgrading the firmware on his handheld unitl. That turned out to be a total disaster. But it resulted in not 1 complete wipe/reload, but 3 wipe/reloads.
Now, for the most part, my BES installation is BONE STOCK. I really haven't made any modifications. I'm not exactly a BES expert, therefore I've not really researched anything about fliping bits to increase any performances.
Is there a bit in the BES that forgets about handheld units that have been gone too long?