BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 10-22-2007, 10:17 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2007
Model: 8700
PIN: N/A
Carrier: Tmobile
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default How to do it right ? Changing BlackBerry phone and BES...

Please Login to Remove!

Hi there,

I'm about to change one blackberry phone (broken 8100 to a new one).
What is recommended proceeding ?

1. Wipe out the old phone (in the menu, or using BES server)
2. Set a new activation password in the BES server.
3. Run Enterprise activation on a new BB pohone.

Is this correct ?
We have a BES 4.0 server.

In this case (when I don't delete and re-add user on BES server, but only set a new activation password) I have one problem.
He will get only a brand new e-mails on his new phone.
But he will get all settings he had before (icons, ringtones...etc).

How to do it to restore him all the settings, but also to get to the new phone all e-mails he has received until now to his broken 8100 device. Something like prepopulation of his e-mails but only on this particular user to his new phone.

Thanks.
Offline  
Old 10-22-2007, 10:19 AM   #2 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,877
Post Thanks: 3
Thanked 75 Times in 56 Posts
Default

Start with step 2 - set the activation password on the BES, then activate the new device.

This will bring over all of this settings (including call logs) and the last 5 days worth of sent/received email (unless you've changed that setting on the BES).
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 10-22-2007, 11:35 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2007
Model: 8700
PIN: N/A
Carrier: Tmobile
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks.
As I can see on the BlackBerry Server Properties, the maximum of prepopulation for BES 4.0 is 350 messages, up to 7 days...is there any possibility how to set more ?
Offline  
Old 10-22-2007, 11:52 AM   #4 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Quote:
Originally Posted by premnik View Post
Thanks.
As I can see on the BlackBerry Server Properties, the maximum of prepopulation for BES 4.0 is 350 messages, up to 7 days...is there any possibility how to set more ?
Not without a hack. I would not advise it.
__________________
Jadey : Infrastructure Architect, Denver CO
Offline  
Old 10-22-2007, 12:16 PM   #5 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,877
Post Thanks: 3
Thanked 75 Times in 56 Posts
Default

You *could* do a backup of the current device and just restore the messages from the backup to the new device.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 10-22-2007, 01:32 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 36
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If you re-activate the user without doing a backup/restore, they will not get any of their previous emails on the device. That only works for an initial activation on the account
Offline  
Old 10-22-2007, 02:21 PM   #7 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

They will get them if you remove them from the BES first and clear all BB information from user mailbox, re-add and activate.
Offline  
Old 10-23-2007, 02:29 AM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2007
Model: 8700
PIN: N/A
Carrier: Tmobile
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Interesting And how can I remove those emails from BES and clear all BB information from the users's exchange mailbox ?
Offline  
Old 10-23-2007, 03:24 AM   #9 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

If you are changing one blackberry phone for a new one, message prepopulation WILL work. The only time that it does not work is if you are re-activating an existing BES user on a device with the same PIN as is shown for that user in BlackBerry Manager. As long as a different physical device is used, message pre-population will always work for existing users.
__________________
Jadey : Infrastructure Architect, Denver CO
Offline  
Old 10-23-2007, 03:28 AM   #10 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Quote:
Originally Posted by glennco View Post
If you re-activate the user without doing a backup/restore, they will not get any of their previous emails on the device. That only works for an initial activation on the account
As stated, this is only true if you are reactivating on the same device. In this case, the original post stated that the 8100 was broken and being changed, as such message pre-population via EA will work as per server settings.

If the BB user wants ALL of the emails on the old 8100 on the new 8100, then yes you would need to faff about with a cabled partial backup/restore. In the interests of a clean setup tho, I would try to convince the user that the pre-pop will be sufficient as the device will soon fill up again.

TBH I don't really understand most users obsessions with attempting to get their entire mailfile on a BB. I never scroll back more than a few days on mine!
__________________
Jadey : Infrastructure Architect, Denver CO
Offline  
Old 10-23-2007, 03:28 AM   #11 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Quote:
Originally Posted by fadmin View Post
They will get them if you remove them from the BES first and clear all BB information from user mailbox, re-add and activate.
They will also lose all their backed up settings such as bookmark browsers, call logs, font settings, blah blah. IMO removing users from BES ought to be a "last resort"
__________________
Jadey : Infrastructure Architect, Denver CO
Offline  
Old 10-23-2007, 07:04 AM   #12 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2007
Model: 8700
PIN: N/A
Carrier: Tmobile
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks a lot for your help.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

UIC/Dynapert KIT VCD-5152 - (1) XE993A22 Computer Board, (2) XE870L28 RAM *NEW*
$748.0
UIC/Dynapert KIT VCD-5152 - (1) XE993A22 Computer Board, (2) XE870L28 RAM *NEW* pictureMitel 3300 MXe III with 1G RAM Controller 50006731 Including DSP II MMC, 2 T1/E1
$1995.0
Mitel 3300 MXe III with 1G RAM Controller 50006731 Including DSP II MMC, 2 T1/E1 pictureFlowfit Hydraulic Double Acting Cylinder/Ram 90x80x40x1200mm 405/120
$581.92
Flowfit Hydraulic Double Acting Cylinder/Ram 90x80x40x1200mm 405/120 pictureHydraulic Top Link Cylinder / Ram (Fixed), 50x30x280x536mm 610/028
$198.52
Hydraulic Top Link Cylinder / Ram (Fixed), 50x30x280x536mm 610/028 pictureFlowfit Hydraulic Double Acting Cylinder/Ram 60x50x30x800mm 702800ARDPM
$156.55
Flowfit Hydraulic Double Acting Cylinder/Ram 60x50x30x800mm 702800ARDPM picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.