Originally Posted by glennco
If you re-activate the user without doing a backup/restore, they will not get any of their previous emails on the device. That only works for an initial activation on the account
As stated, this is only true if you are reactivating on the same device. In this case, the original post stated that the 8100 was broken and being changed, as such message pre-population via EA will work as per server settings.
If the BB user wants ALL of the emails on the old 8100 on the new 8100, then yes you would need to faff about with a cabled partial backup/restore. In the interests of a clean setup tho, I would try to convince the user that the pre-pop will be sufficient as the device will soon fill up again.
TBH I don't really understand most users obsessions with attempting to get their entire mailfile on a BB. I never scroll back more than a few days on mine!