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Old 10-22-2007, 11:02 AM   #1 (permalink)
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Default Software Configuration Woes

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Scenario: A user is configured on the BES and a software configuration is assigned to them. The Software gets pushed wirelessly to the device and all is good. The user then replaces his blackberry with another handset. He activates the device and it seems to activate. However the software set in the assigned software configuration is never pushed to the new device, even though if you perform an "Update Check Configuration Status" The device always appears to be "Up to date" even though the software is never pushed to the new device.

I'm racking my brains over this one, is it a "feature"?
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Old 10-22-2007, 11:48 AM   #2 (permalink)
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No, my BES does not work that way. If a user swaps devices on mine, and I send an "update check configuration status" command, it usually returns "needs software install" or something like that...
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Old 10-22-2007, 11:52 AM   #3 (permalink)
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Quote:
Originally Posted by Jadey View Post
No, my BES does not work that way. If a user swaps devices on mine, and I send an "update check configuration status" command, it usually returns "needs software install" or something like that...
What version of BES are you running?

And do you assign specific software configurations to a user or group?
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Old 10-22-2007, 12:29 PM   #4 (permalink)
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Are the two handsets the same or different? Are they running different OS versions?

The POLC log on the BES might have more info - have a look after "poll for missing apps".
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Old 10-22-2007, 12:47 PM   #5 (permalink)
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Is this a new BB model for your environment? If so, make sure you have an updated device.xml file.

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Old 10-23-2007, 03:41 AM   #6 (permalink)
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Originally Posted by ashleyneiltaylor View Post
What version of BES are you running?

And do you assign specific software configurations to a user or group?
BES version: 4.1.3.22
Domino version: 7.0.2
Software assigned to users, not groups
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