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Old 06-13-2005, 01:51 PM   #1 (permalink)
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Hello,

I have a lot of problems with a BES 3.6 SP5 installed on a dedicated W2003 server Ent. edition SP1.
The Exchange version is 2003 on a W2003 server Ent. edition SP1.
The cdo.dll on the Exchange server is 6.5.7226.0
The registered cdo.dll version on the BES is 6.5.6980.3

Generally, a lot of users have calendar synchronization problems. A part of them cannot receive emails too.

When I have a look in the journal of events in Windows, I can see a lot of errors generated by the BES server like the following ones:

* eventId 20000: GetRIMMeetingReq Failed...
* eventId 20035: ***MAPI*** CDO Calendar ...
* eventId 20050: CallCSAgent: Start Could not get directory name for ...
* eventId 20226: At least one worker thread seems to be blocked...
* eventId 20185: GetRIMMessage Failed...
* eventId 20269: !!! more than one attachment !!!

I could notice that when I click on Start/Programs/BlackBerry Enterprise Management / Edit MAPI Profile, I cannot find any profile to click on and to edit !!??

Also, I noticed that the Exchange system manager is a 5.5 version, whereas the Exchange mail server is a 2003 version.

Does anyone can help me ??
Thanks.
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Old 06-13-2005, 02:22 PM   #2 (permalink)
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First, you need to get your CDO.dll files the same version. Copy the one from Exchange to BES and register it. Second, I would suggest installing E2K3 System Manager on your BES, not 5.5. On the Mapi Profile issue. With out a mapi profile, nothing will work so one has to be there. You can go to the registry and see it there as well.

You don't have Outlook installed on this BES server do you. It uses a different mapi engine that exchange and causes issues.
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Old 06-13-2005, 03:11 PM   #3 (permalink)
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Thanks for your helpful answer.
Can I install E2K3 System manager without corrupting the whole BES (even if it is well corrupted, I would not like to make it worst) ? when you try to install E2K3 System manager on a server where E5.5 System manager is already installed, what does happen ? Is the E5.5 System manager replaced ?
For the MAPI profile, I don't know exactly where and what to see in the registry. Also I don't know how to create a new one.
I am sure that Outlook is not installed.
Thanks again !
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Old 06-13-2005, 03:17 PM   #4 (permalink)
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Exchange 2003 environment:

- Install E2K3 System Manager (as mentioned)
- Patch ESM to the same level as the BES
- Compare CDO.dll versions between Exchange and BES;
-- If BES version is lower, then you missed some patches
-- If BES version is higher, then you patched too much
-- If they are the same, then you are okay

Do NOT have a different version of ESM on there than what you have in the Exchange environment (it should coincide to whatever version of the Exchange server your BES service account lives on). And, as mentioned, do not have Outlook installed on the BES.

I would recommend you doing a lot of work on the BES and follow the instructions. You have a lot of cleaning up to do, it appears, so I would actually recommend just starting fresh (removing all Exchange and BES applications from the server; leave the database).
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Old 06-13-2005, 03:20 PM   #5 (permalink)
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Quote:
Originally Posted by cristalin
For the MAPI profile, I don't know exactly where and what to see in the registry.
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem

Quote:
Originally Posted by cristalin
Also I don't know how to create a new one.
Look in the BES program folder from the Start Menu.
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Old 06-13-2005, 04:10 PM   #6 (permalink)
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Hi Jibi, thanks a lot for your helpful answers !
When you say: "Patch ESM to the same level as the BES" , I think it is " as the Exchange server". Did you make a mistake or did I misunderstand something ?

It is also my hope to uninstall all and to start again with a fresh installation. The big problem is that my customer gave me that configuration, which was installed by a former provider, and that contains about 50 users !! I would like (and I think I am obliged) to clean this in a transparent way :(
Cheers...
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Old 06-14-2005, 03:38 PM   #7 (permalink)
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Hi everybody.

I uninstalled ESM 5.5, applied ESM2k3 with SP1. Now I have the same cdo.dll and mapi32.dll on the BES and on the Exch server (be quiet, I also registered the cdo.dll file )
The "invisible mapi profile" became "visible" when I made a "update/repair" with the BES installation cd-rom. I tried to have a look into the HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem.
There, I found a big mess !!
For example, I found "DeletedProfilesxxxx" with some entries under.
After, I found "Profiles", with a lot of profiles. They are presented as bellow:
- "BlackBerry Server Management",
- "cdo__xxxxxx"
- "cdo__xxxyyy"
- "cdo__xxxzzz"
- "cdo__aaaxxx"
- "BES server name"
- another name

It seems odd, and after I had the good mapi profile available in the "BES admin tool", I deleted nothing in the registry.
Should I delete somethings ? Can anyone help me about such odd entries in the registry ?

Thanks in advance.

Last edited by cristalin : 06-15-2005 at 01:37 PM.
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Old 06-14-2005, 04:51 PM   #8 (permalink)
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err, yeah. same as Exchange.
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Old 06-15-2005, 01:36 PM   #9 (permalink)
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anyone to help me about the entries I found in HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem ???

Thanks.
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