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Old 10-25-2007, 05:30 PM   #1 (permalink)
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Default Best Practices: Transitioning Users from BIS -> BES

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Hello,

I have successfully installed a new BES server and I am planning to get our 10 BB users cut over very shortly. Right now all of them are on BIS and are simply getting a copy of all of their emails sent to the @serviceprovider.blackberry.net account and use DM to sync only contacts and calendar items in Outlook.

Is there any formal method of transferring folks over to the BES environment from BIS? I want the switch to be rather seamless and want to eliminate any glitches such as double copies of contacts etc. after activation is complete. Do people usually do a full backup on the users Desktop Manager, delete handheld DB's of calendar & contacts and let Outlook do a fresh sync upon activation? Is there a formal documented way to do this? Do's & Dont's etc. I assume most people will upgrade users to the BES flavor of the Desktop Manager as well?

Also, can someone point me to a resource online or even better might enlighten me as to what training documents are best to provide to end users in regards to the verbage, terminology and behavior of the BES. For example, what the different delete/reconcile options are and the ramifications of each. I want to give them something simple and thorough, but not too much. I'm looking for more of a cheat sheet of the basics.

Thanks so much and any help would be greatly appreciated.
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Old 10-26-2007, 06:46 AM   #2 (permalink)
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Add users to BES and stop the mail forwarding to there BIS account. There's nothing else to do.
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Old 10-26-2007, 07:37 AM   #3 (permalink)
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You should also ensure their device have a BES data plan. I don't remember if T-Mo has both BIS and BES, but if they have a BIS data plan you can't activate them on the BES.

Also, are you going to enforce anything via the IT Policy - like requiring a password, disabling the ability to send mail AS their BIS account, etc. If so, then you should be sure to communicate those changes to them.
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Old 10-26-2007, 07:48 AM   #4 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
You should also ensure their device have a BES data plan. I don't remember if T-Mo has both BIS and BES, but if they have a BIS data plan you can't activate them on the BES.

Also, are you going to enforce anything via the IT Policy - like requiring a password, disabling the ability to send mail AS their BIS account, etc. If so, then you should be sure to communicate those changes to them.
Everyone is on ATT. I have done nothing with their accounts in regards to the plan. Myself and another person are on testing and running fine still under BIS. I will have to change that.

Yes, I have a simple 20 minute password lockout policy in place.
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Old 10-26-2007, 09:27 AM   #5 (permalink)
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And erm shouldn't you remove Desktop Manager - I've had issues in the past where ex. BIS users move to BES and then get the wrong service books pushed back to the device by synching back with DM setup for BIS.

Personally I'd wipe the devices as well and start the whole shebang from scratch...
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