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Old 10-29-2007, 06:34 AM   #1 (permalink)
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Default Problems with MDS in Blackberry Manager

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It errors retrieving information from server.

I have recreated the SSL certificate as detailed by hdawg, but still getting errors. Is the certificate name case sensitive?

These are errors from the log file

20000] (10/29 11:32:09.045):{0x954} CMDSAGView: Bad hResult, -2147467261 - Object reference not set to an instance of an object., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (10/29 11:32:19.611):{0xD68} Bad hResult 0x80004003, at mdsagview.cpp line 384, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Object reference not set to an instance of an object.
[30000] (10/29 11:32:25.039):{0xD68} Bad hResult 0x80004003, at appinstframe.cpp line 399, from AG call findApps, source - MDSAGAdminMgmt, error - Object reference not set to an instance of an object.
[30000] (10/29 11:32:25.449):{0xD68} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Object reference not set to an instance of an object.
[30000] (10/29 11:32:27.462):{0xD68} Bad hResult 0x80004003, at appregframe.cpp line 398, from AG call findAvailableApps, source - MDSAGAdminMgmt, error - Object reference not set to an instance of an object.
[30000] (10/29 11:32:27.963):{0xD68} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Object reference not set to an instance of an object.
[30000] (10/29 11:32:30.577):{0xD68} Bad hResult 0x80004003, at devregframe.cpp line 391, from AG call findDevices, source - MDSAGAdminMgmt, error - Object reference not set to an instance of an object.
[30000] (10/29 11:32:31.178):{0xD68} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Object reference not set to an instance of an object.
[30000] (10/29 11:32:32.580):{0x954} Bad hResult 0x80004003, at AGMonitorMsgFrame.cpp line 365, from AG call findApps, source - MDSAGAdminMgmt, error - Object reference not set to an instance of an object.
[30000] (10/29 11:32:32.690):{0xD68} Bad hResult 0x80004003, at AGMonitorMsgFrame.cpp line 945, from AG call findMonitoredMessages, source - MDSAGAdminMgmt, error - Object reference not set to an instance of an object.
[30000] (10/29 11:32:33.090):{0xD68} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Object reference not set to an instance of an object.

Last edited by ashleyneiltaylor : 10-29-2007 at 06:36 AM.
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Old 10-29-2007, 06:37 AM   #2 (permalink)
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This is since upgrading to 4.1.4 MR1
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Old 10-29-2007, 07:39 AM   #3 (permalink)
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Unable to connect to BlackBerry MDS Services using HTTPS
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Old 10-29-2007, 09:53 AM   #4 (permalink)
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Yes looked at that.

The interesting thing is this....

A proxy server is preventing access to http://<FQDN>:7443/mdss, and allowing access to http://<NETBIOS>:7443/mdss.

For example, you cannot connect using http://NetBIOS.domain.com:7443/mdss, but you can connect using http://NetBIOS:7443/mdss.

Note: The BlackBerry Enterprise Server uses Microsoft Internet Explorer components to access the MDSS page. A proxy server could be blocking access to the site.

if I connect to http://<FQDN>:7443/mdss or http://<NETBIOS>:7443/mdss, I get nothing. If I connect to https://<FQDN>:7443/mds I get the MDS Services Manager web page up. Is the blackberry manager trying to connect to the wrong URL?
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Old 10-29-2007, 10:02 AM   #5 (permalink)
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If you cannot import the certificate using BlackBerry Manager in BlackBerry Enterprise Server software version 4.1.2, import the certificate using Microsoft Internet Explorer. To do this, open the URL in Microsoft Internet Explorer (go to https://netBIOS.domain.com:7443/mds). You should be prompted for the BlackBerry Enterprise Server administration account user name and password (as specified during the BlackBerry MDS installation). You can also locate the user name and password through the BlackBerry Configuration Database.

Note: You can only access the BlackBerry MDS link in BlackBerry Manager when you can successfully connect to the BlackBerry MDS link in Microsoft Internet Explorer without being prompted for installing a certificate.

This works
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Old 10-29-2007, 10:10 AM   #6 (permalink)
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Ignore

Last edited by ashleyneiltaylor : 10-29-2007 at 10:15 AM.
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