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Old 10-29-2007, 07:45 AM   #1 (permalink)
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Unhappy HELP me please users can not delete on Handsets,

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Operating BES 4.1.3 on Domino 7.0.2; just as I thought things were good this one comes up, I have an increasing number of users around the world who are reporting that they are unable to delete mails on there handsets.
We default handsets to Delete On Handset. When a user deletes a mail either individual or "Prior" it seems to work but nothing goes.
I have tried resending the service books no joy, I have even taken one of the handsets and manually removed the SB's and resent from the BES but still no joy!

Any ideas
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Old 10-29-2007, 09:53 AM   #2 (permalink)
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Default Are the emails showing up as folders or the inbox a folder?

Others seem to be having similar issues.

Is anyone at RIM watching?
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Old 10-29-2007, 10:29 AM   #3 (permalink)
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Default Folders as ICON and Deleting

A bit more info

Those users that could not simply delete e mails I have found a full server reboot and manually remove service books from Handset then resend them, seems to partially solve issue, in that they can delete NEW mails but not old ones.

However I am no further forward with the new mails being displayed as ICONS
Cheers
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Old 10-29-2007, 10:36 AM   #4 (permalink)
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Default Have you tried . . .

Have you tried re-registering them on the network?
(Advanced Options, Host Routing Table, Menu, Register Now?
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Old 10-29-2007, 10:56 AM   #5 (permalink)
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Default

Wil probably have to have to the users wipe and ea as this is a problem we have had (especially with the newere handhelds). Not the optimum resolution but it works.
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Old 10-29-2007, 11:15 AM   #6 (permalink)
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Will try ythe re registering first before wipeing!! Will let you know how I get on

many thanks
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Old 10-29-2007, 11:31 AM   #7 (permalink)
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OK to keep you informed, the deleteing service books and reassigning them as well as re registering seems to have worked. BUT (as if you weren't expecting that!) All past e mails have dissappeared. I think that I can get these back by removing user from BES and re entering them then get them to re activate.
will let you know.

Cheers
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