BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-30-2007, 10:56 AM   #1 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8700
PIN: N/A
Carrier: AT&T
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Upgrading SBE to BES - New SRP

Please Login to Remove!

Hello All-

We have an existing Small Business installation with an existing license and SRP info. We needed to upgrade to full BES and have purchased a new license (not an upgrade, as I understood, this was less expensive than purchasing the upgrade.)

The new license also has new SRP info. I'm curious how that impacts our existing installation. Can I change the license keys/SRP info and not impact the existing handhelds??? Or will the handhelds have to reactivate??

Thanks in advance for your help!!

Wade
Offline  
Old 10-30-2007, 01:16 PM   #2 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8700
PIN: N/A
Carrier: AT&T
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Any ideas??

I hate to be a pain, but this is kind of pressing and our tSupport hasn't been instated yet.

Thanks in advance!!
Offline  
Old 10-30-2007, 02:16 PM   #3 (permalink)
CrackBerry Addict
 
ladydi's Avatar
 
Join Date: Jun 2005
Location: Washington
Model: 8800
Carrier: T-mobile
Posts: 848
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

As far as I know (I've never tried this), there isn't a way to change that. You will have to do a fresh install. you should still be able to connect to the same DB as long as the DB is at the exact same version as the enterprise version that you are installing. Then be able to move the users to the new BES.

Someone correct me if I am wrong.

This is not an ideal situation and RIM's pricing is usually such that it is cheaper to buy an upgrade than it is to buy the full enterprise, so I don't know who was crunching the numbers, but bummer for you. Silly financial people never consider the soft costs.
__________________
~Di~
Windows 2003
Exchange 2003
BES 4.1
Offline  
Old 10-30-2007, 02:34 PM   #4 (permalink)
x14
BlackBerry Extraordinaire
 
Join Date: Jul 2005
Location: NYC
Model: 9800
OS: 6.0.0.546
Carrier: AT&T
Posts: 2,344
Post Thanks: 0
Thanked 17 Times in 16 Posts
Default

According to most of the docs I found best case scenario you don't have to do anything but change the SRP. Worst case you have to do Enterprise Activation. Checkout these docs.

BlackBerry Search Results
__________________
Exchange 2007/BES 5.0.2 MR2
Offline  
Old 10-30-2007, 02:35 PM   #5 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8700
PIN: N/A
Carrier: AT&T
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thanks for the reply. I found this doc, and it looks like i should be OK, considering i'm at the latest software revisions.

BlackBerry Search Results
Offline  
Old 10-30-2007, 02:45 PM   #6 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8700
PIN: N/A
Carrier: AT&T
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thanks for the help, x14. when did RIM open up their support site?? its been a while for me, but I recall needing tsupport to get access to the full knowledge base.
Offline  
Old 10-30-2007, 02:55 PM   #7 (permalink)
CrackBerry Addict
 
ladydi's Avatar
 
Join Date: Jun 2005
Location: Washington
Model: 8800
Carrier: T-mobile
Posts: 848
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by x14 View Post
According to most of the docs I found best case scenario you don't have to do anything but change the SRP. Worst case you have to do Enterprise Activation. Checkout these docs.

BlackBerry Search Results
well that's cool, but how does it handle the SBE licenses currently in use? Do you get free CALs? because SBE CALs normally can't be used on Enterprise except in the case of an upgrade.
__________________
~Di~
Windows 2003
Exchange 2003
BES 4.1
Offline  
Old 10-30-2007, 03:01 PM   #8 (permalink)
x14
BlackBerry Extraordinaire
 
Join Date: Jul 2005
Location: NYC
Model: 9800
OS: 6.0.0.546
Carrier: AT&T
Posts: 2,344
Post Thanks: 0
Thanked 17 Times in 16 Posts
Default

Quote:
Originally Posted by ladydi View Post
well that's cool, but how does it handle the SBE licenses currently in use? Do you get free CALs? because SBE CALs normally can't be used on Enterprise except in the case of an upgrade.
That's a different problem... My quota is 1 problem a day. Since I filled my quota I'm going home.
__________________
Exchange 2007/BES 5.0.2 MR2
Offline  
Old 10-30-2007, 03:08 PM   #9 (permalink)
Wireless Sith Lord
 
DarthBBerry's Avatar
 
Join Date: Jan 2007
Location: Online
Model: iOS 6
Carrier: Verizon x2
Posts: 1,458
Post Thanks: 2
Thanked 27 Times in 22 Posts
Default

Quote:
Originally Posted by x14 View Post
That's a different problem... My quota is 1 problem a day. Since I filled my quota I'm going home.
1 problem per day. I like the sound of that. Now if I could only get my users to follow that mantra...
__________________
DarthBBerry
6-Time BlackBerry World Champion (2007-2012)
BlackBerry® Certified Support Specialist v5.0
BlackBerry® Certified System Administrator v5.0
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.