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Upgrading SBE to BES - New SRP

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Old 10-30-2007, 09:56 AM   #1 (permalink)
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Default Upgrading SBE to BES - New SRP

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Hello All-

We have an existing Small Business installation with an existing license and SRP info. We needed to upgrade to full BES and have purchased a new license (not an upgrade, as I understood, this was less expensive than purchasing the upgrade.)

The new license also has new SRP info. I'm curious how that impacts our existing installation. Can I change the license keys/SRP info and not impact the existing handhelds??? Or will the handhelds have to reactivate??

Thanks in advance for your help!!

Wade
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Old 10-30-2007, 12:16 PM   #2 (permalink)
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Any ideas??

I hate to be a pain, but this is kind of pressing and our tSupport hasn't been instated yet.

Thanks in advance!!
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Old 10-30-2007, 01:16 PM   #3 (permalink)
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As far as I know (I've never tried this), there isn't a way to change that. You will have to do a fresh install. you should still be able to connect to the same DB as long as the DB is at the exact same version as the enterprise version that you are installing. Then be able to move the users to the new BES.

Someone correct me if I am wrong.

This is not an ideal situation and RIM's pricing is usually such that it is cheaper to buy an upgrade than it is to buy the full enterprise, so I don't know who was crunching the numbers, but bummer for you. Silly financial people never consider the soft costs.
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Old 10-30-2007, 01:34 PM   #4 (permalink)
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According to most of the docs I found best case scenario you don't have to do anything but change the SRP. Worst case you have to do Enterprise Activation. Checkout these docs.

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Old 10-30-2007, 01:35 PM   #5 (permalink)
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thanks for the reply. I found this doc, and it looks like i should be OK, considering i'm at the latest software revisions.

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Old 10-30-2007, 01:45 PM   #6 (permalink)
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thanks for the help, x14. when did RIM open up their support site?? its been a while for me, but I recall needing tsupport to get access to the full knowledge base.
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Old 10-30-2007, 01:55 PM   #7 (permalink)
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According to most of the docs I found best case scenario you don't have to do anything but change the SRP. Worst case you have to do Enterprise Activation. Checkout these docs.

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well that's cool, but how does it handle the SBE licenses currently in use? Do you get free CALs? because SBE CALs normally can't be used on Enterprise except in the case of an upgrade.
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Old 10-30-2007, 02:01 PM   #8 (permalink)
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well that's cool, but how does it handle the SBE licenses currently in use? Do you get free CALs? because SBE CALs normally can't be used on Enterprise except in the case of an upgrade.
That's a different problem... My quota is 1 problem a day. Since I filled my quota I'm going home.
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Old 10-30-2007, 02:08 PM   #9 (permalink)
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That's a different problem... My quota is 1 problem a day. Since I filled my quota I'm going home.
1 problem per day. I like the sound of that. Now if I could only get my users to follow that mantra...
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