BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-30-2007, 01:20 PM   #1 (permalink)
New Member
 
Join Date: Jun 2006
Model: 8700c
Carrier: AT&T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Some blackberry users not receiving e-mail

Please Login to Remove!

We have one domain and two exchange servers. One exchange server is at our main location and the second is at a remote location and contains the e-mail mailboxes for that location.

Both our primary and backup data circuits to the second remote location have failed (very bad hail storm last night.) The blackberry users whose mailboxes exists on that exchange server are not getting their e-mail on their blackberrys even though the BES server indicates that it is forwarding the e-mail and the device has recieving it. The BES server is at our main site along with the exchange server that receives all the incoming e-mail.

My question is does the BES server need to have access to a mailbox before it forwards the e-mail to a users blackberry? I always thought that the BES server forwarded the e-mail before the exchange server put the e-mail in the mailbox.
Offline  
Old 10-30-2007, 01:25 PM   #2 (permalink)
CrackBerry Addict
 
bertiebassett's Avatar
 
Join Date: Aug 2005
Location: London, UK
Model: 9700
Carrier: O2
Posts: 961
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by DLahodny View Post

My question is does the BES server need to have access to a mailbox before it forwards the e-mail to a users blackberry?
Um Yes..

Quote:
Originally Posted by DLahodny View Post
I always thought that the BES server forwarded the e-mail before the exchange server put the e-mail in the mailbox.
no the email comes into the exchange server and is then processed via the BESadmin account which picks up the email and then chucks it out at the device.

Restore your links to/from the BES to location 2 and you should be ok (perhaps with a re-boot on the BES once back in place)
__________________
LOTS of answers here: Main Page - BlackBerryFAQ
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.