If this works, I'm stoked.
But first, can I reproduce the behavior? (i.e., make it so the wireless sync. setting is not available in address book options?)
I currently have it shown on my own blackberry--but at some point in time it was never there, and I want to get back to that, so I can test the resolution.
I want to avoid messing with a user's blackberry and just use my own to test. So, if I can reproduce the behavior and try the resolution below, then that'll be great. Otherwise, I'll have to wait until an employee gets a blackberry, see if the setting is missing, and play around with theirs, while I set them up.
Originally Posted by TTCTECH
For anyone's future reference, this is how I ultimately resolved the problem:
I looked at the "PIM Sync" settings of the BES users in question, and noticed that the following fields beneath "Address Book" were blank:
Location - Server
Location - Relative Path
I Input the Notes Server name and the path to the user's Roaming Address Book, resent their Service Book, then had the users replicate their address book, which immediately resolved the issue.