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Old 10-31-2007, 10:35 AM   #1 (permalink)
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Default Attachments "couldn't receive more" (problem fixed)

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I have a user that cannot receive attachments on his 8700.

He was first getting a "X" and the message "Couldn't receive more."

On the BES, I resent the service book and checked that it was applied, sent, and received successfully.

I asked the user to open an attachment and now the "clock" comes up and nothing happens.

I asked him to take the battery out and put it back in. Nothing different after the restart.

I would appreciate any tips on getting the attachments to work for this user.

Last edited by giorfino : 11-05-2007 at 05:06 PM. Reason: Changed title to reflect updated status
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Old 10-31-2007, 03:44 PM   #2 (permalink)
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Welcome to BBForums!

Does this happen with all attachments for this person? Does it happen to anyone else?

There are a lot of possible causes of this ... I'd start here and also search this forum.

What version of BES (and service pack) are you running?
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Old 11-05-2007, 10:41 AM   #3 (permalink)
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Hey thanks for the reply. I got way too focused on that error message the user was receiving "couldn't receive more." (It is a weird error..)

I will troubleshoot using the various KB articles found by searching for "Unable to view attachments."

This is a one user problem.
BES version 4.0.6.7 I can't find the service pack.
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Old 11-05-2007, 02:49 PM   #4 (permalink)
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I walked the user through a wipe and re-activated the phone.

Attachments work now, so I am going to say it was a corrupt message database.

I don't use a Blackberry, I had to borrow one of my coworker's to walk him through. However, the KB articles were still helpful.
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Old 11-05-2007, 11:49 PM   #5 (permalink)
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FYI ... 4.0.6.7 = 4.0 SP6 ... glad its resolved at least now.
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