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-   -   Could not Update Folder State. TagId=xxxxx (http://www.blackberryforums.com/bes-admin-corner/102707-could-not-update-folder-state-tagid-xxxxx.html)

ausholmesdb 11-01-2007 02:37 AM

Could not Update Folder State. TagId=xxxxx
 
Hi everyone

We are getting severak hundred alert messages every hour from our BES with the following content:

<N/A> | BlackBerry Messaging Agent APEBES02 Agent 2 (Application Event Log on APEBES02) | 11/01/2007 14:55:08 (AFFF4FE4) -> {Dougal.Holmes@watsonwyatt.com.au} Could not Update Folder State. TagId=368140

The BES is running 4.1.4 talking to an Exchange 2003 back end. The tag number usually increments slowly, or will sometimes be 0 (zero)

We have tried wiping the handheld, deleting and re-creating the BES account for the user, resetting the folders in Outlook and have had no change to the alerts.

The user also reports that the BB handheld is using it batteries much faster than usual, and that when first turned on each morning any outstanding messages take 10-15 minutes to arrive (instead of the usual 20-30 seconds)

Help......

hdawg 11-01-2007 06:58 AM

Welcome to the forums! I see you've decided to make your first post a good one :razz:

Can you also post the Event ID from the Application log?
Does this happen with other users?
Is this person above any quota limit you have set?
Are there other messages similiar to this error but not exactly the same? Usually a series of messages in a row will be generated for a single problem.

Can you move this user to another mailbox store and then back to the original store?

ausholmesdb 11-01-2007 06:42 PM

The event ID in the Application log is 20452, with the event source being "Blackberry Messaging Agent"

We have intermittantly seen this with other users, but usually it dies out all by itself, usually within a couple of hours. In this case it's been generating the alerts for over 2 weeks

We are also seeing event ID 20421 "{Dougal.Holmes@watsonwyatt.com.au} - GetAndCreateFolderInfo OpenFolder failed (0x8004010f). FolderID=0" - these come in bursts at random periods.

The user is well below their quota

I'll try moving the mailbox to another mailstore and see what happens.

ausholmesdb 11-01-2007 08:04 PM

Moving the mailbox to another message store seems to have slowed down the problem.

However, the move did not work the first (or second) time, and failed with the following error:

<summary isWarning="false" errorCode="0xc1054005">
The MAPI call failed. MAPI or an unspecified service provider. ID no: 80004005-0000-00000000
- <details>

I went looking in Microsoft Technet and found the following article which appeared relevant:

XADM: You Cannot Move a Mailbox, and Error Messages That Contain Error Code 0xfffff9bf Are Logged in the Application Event Log.

However as our Exchange Server logging was set to "none" for all diagnostics, the event log messages indicating which folder was causing the error in moving the mailbox was not there. So I set Mailbox Move Diagnostics to "minimum" and tried moving the mailbox again. And lo and behold, this time the mailbox moved without any errors, and once the BES had reconnected to the moved mailbox, normal Blackberry/BES service resumed, and the 20452 errors stopped - for about an hour or so.....

I cannot explain why the mailbox would not move with logging set to "none", or why the mailbox moved and cleared up the potentially corrupted hidden folder when logging was set to "minimum".

The problem is still there, however the rate has dropped dramatically. Now we are getting the 20452 errors at around 1 every minute or so (before they were coming in every 2-3 seconds)

I do wish the original event was a bit more helpful in indicating what folder it is having trouble with, instead of just giving a meaningless 6 digit number.

ausholmesdb 11-01-2007 10:33 PM

After a few more hours we are back to the same rate errors (20452) in the event log - around one every 2-3 seconds :-(

Kul 01-28-2008 10:37 AM

did you get this resolved ? i am addressing the same issue now.

gibson_hg 01-28-2008 11:48 AM

If this is the only user affected it could be the mailbox. Sounds like the BES is having trouble reading info from the mailbox. The mailserver could also be busy causing MAPI issues. Check to see if the Exchange server is performing out of normal range, you could setup perfmon and add some counters to check perfomance.

I'm not familiar with using perfmon but it's a great tool for checking Exchange performance.

ausholmesdb 01-29-2008 04:02 AM

Not, it has not been resolved
 
We deleted the Blackberry user, deleted the Blackberry Manager profile on the PC, moved the mailbox to another server, re-created the mailbox, and wiped the handheld device (and various combinations of the above). In all cases within 24 hours the event log messages returned.....

We did find that NewsGator (an RSS feed that links directly to Exchange) was creating folders that the BES server did not seem to like, however whilst removing the NewsGator folders reduced the Event log messages, they did not completely stop.

I've given up and am just living with the Event log messages.......

Jadey 01-29-2008 05:19 AM

Just a friendly tip - you might want to edit your logs/data before posting (it appears that you included real email addresses).

Real email address and/or server names probably ought not be published in a forum. We're a friendly bunch, but as anyone/any automated process can scan these board, proprietary info really ought to be hidden before posting.

Xaneth 02-05-2008 05:14 PM

I saw this as a solution, but my BES is on the Exchange server, so it doesn't apply to me:

Look if the CDO.dll and the MAPI32.dll versions on your BES are the same as on your Exchange server. If not, copy the CDO.dll and MAPI32.dll from your Exchange to your BES (make a backup of the dll's on your BES first).

Then reboot the BES.

knottyrope 01-27-2009 02:22 PM

I am getting 100 of this for one user also. running 4.1.6 MR2 with SQL 2005 back end.

{luser@domain.com} Could not Update Folder State. TagId=730403

Found out that the user is archiving all of his old mail.
Guess his mail box is busy, LOL.


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