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Old 11-02-2007, 08:14 AM   #1 (permalink)
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Default Public Calendars and Contacts not Syncing

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Hi everyone, I have managed to stump Blackberry's tech support on this problem, I wondered if anyone has any insight.

We have recently changed our Exchange server due to a virus. We moved all of the mailboxes, public folders, infomoration store, ect to a new server. This also caused us to change IP addresses and server names. The two servers were idential operating systems wise, both ran Exchange SP2.

The problem we are having is that the public folders are not syncing using the desktop software. We are running the latest version of the Desktop Software. According to my TIF.LOG file, it only seems to be looking at 1/1/1900 - 1/1/1900 and not the whole calendar. According to Blackberry Support, there is a fix for this, but they are not able to tell me what that fix is. They suggest calling Microsoft, but its only THEIR product that is causing me a problem.

For your reference, here is my tif.log:

Thu Nov 01 20:05:25 2007

TIFInit(10)
ILXOLK ==> ilsdk
-------------------------------------------
SOURCE: Microsoft Outlook Calendar
TARGET: Handheld Calendar ()

src=144.1, tar=145.1, func=0 (appt), map#4, phase=5, TIFLOG=100, LoggingFilter=0
v=55, sync=1, UpdOpt=2 (notify), policy=0x0, ILTR_Flags=0x9000.0x3, sizeof(tr)=3733
TIFVersion=0x6001, SourceSST=0, TargetSST=0, OKTP=0x1f
Xlator Filtering Level = 0
Filter Expression Has Changed = 0
HistoryDir is 'C:\DOCUME~1\PIPEJ1~1.002\APPLIC~1\RESEAR~1\BLACKB ~1\Intellisync\\20282cd1'
Date Range: from 20071002 (39355) to 20071201 (39415); future=0

-------- Requested Service is Full Sync (incremental)

-------- Running 'C:\Program Files\Research In Motion\BlackBerry\iltif32.dll' Default comment string
Version 5,5,1,243

Target Field Map:
#0.1: 21 Description Title Description Title (A, , 0)
#1.1: 22 Description body Notes (A, , 8)
#2.1: 23 Location Location (A, , 11)
#3.1: 24 Alarm Date Alarm Date (D, , 5)
#4.1: 25 Alarm Time Alarm Time (T, , 6)
#5.1: 26 Start Date Start Date (D, , 1)
#6.1: 27 Start Time Start Time (T, , 2)
#7.1: 28 End Date End Date (D, , 3)
#8.1: 29 End Time End Time (T, , 4)
#9.1: 36 Alarm Flag Alarm Flag (B, , 7)
#10.1: _UniqueID _UniqueID (A, , -1)
#11.1: _Delta _Delta (A, , -1)
#12.1: 32 Free Busy Free Busy (A, , 10)
#13.1: 60 Private Private (B, , 12)
Extra Special Fields:
#14.1: _appData ~ (Y, , -1)
#15.1: _repBasic ~ (Y, , -1)
#16.1: _repExcl ~ (Y, , -1)
#17.1: _subType ~ (N, , -1)
Temporary Work File is 'C:\DOCUME~1\PIPEJ1~1.002\APPLIC~1\RESEAR~1\BLACKB ~1\Intellisync\\20282cd1\workfile.tmp'
TIF FldLst1[000]=Y.01.01200000 InstanceArray (iltr#-1)
Using key 'Sync.(Microsoft Outlook.Calendar.0).(Handheld.Calendar.0).0' for history lookup
Using old history name '1'
FlipFlopFlags=0xc00000

----- Starting ILTR phase 5
TIF FldLst2[000]=A.00.00040820 2004_SUBJECT (iltr#0)
TIF FldLst2[001]=D.00.00052c00 p1.StartDate (iltr#1)
TIF FldLst2[002]=T.00.00012000 p2.StartTime (iltr#2)
TIF FldLst2[003]=D.00.00022400 p3.EndDate (iltr#3)
TIF FldLst2[004]=T.00.00022000 p4.EndTime (iltr#4)
TIF FldLst2[005]=D.00.00008000 p5.AlarmDate (iltr#5)
TIF FldLst2[006]=T.00.00008000 p6.AlarmTime (iltr#6)
TIF FldLst2[007]=B.00.00008000 p7.AlarmFlag (iltr#7)
TIF FldLst2[008]=A.00.02002000 2005_BODY (iltr#8)
TIF FldLst1[001]=A.01.00200000 116_Keywords (iltr#9)
TIF FldLst2[009]=A.00.00000000 1_BUSY_TYPE (iltr#10)
TIF FldLst2[010]=A.00.00000000 2_LOCATION (iltr#11)
TIF FldLst2[011]=B.00.00000000 p8_PrivateFlag (iltr#12)
TIF FldLst1[002]=A.01.00202000 p26.MeetingAttendees (iltr#13)
TIF FldLst1[003]=B.01.00200000 6_ALL_DAY_EVENT (iltr#14)
TIF FldLst1[004]=A.01.00200000 106_Contacts (iltr#15)
TIF FldLst1[005]=A.01.01200000 9_MeetingStatus (iltr#16)
TIF FldLst1[006]=A.41.00202000 p101_AttachmentInfo (iltr#17)
TIF FldLst1[007]=A.01.21200000 _UniqueID (iltr#18)
TIF FldLst1[008]=A.01.01200000 _RecordID (iltr#19)
TIF FldLst1[009]=A.01.01200000 p94_StoreIDHash (iltr#20)
TIF FldLst1[010]=N.01.01200000 p99_FolderGroup (iltr#21)
TIF FldLst1[011]=A.01.01200000 2068_TLM (iltr#22)
TIF FldLst1[012]=A.01.01200000 _Delta (iltr#23)
TIF FldLst2[012]=Y.00.01200000 _appData (iltr#24)
TIF FldLst2[013]=Y.00.01200000 _repBasic (iltr#25)
TIF FldLst2[014]=Y.00.01200000 _repExcl (iltr#26)
TIF FldLst2[015]=N.00.01040000 _subType (iltr#27)

----- Starting ILTR phase 10
TIF FldLst1[013]=A.20.00042020 21 Description Title (iltr#0)
TIF FldLst1[014]=A.20.02002000 22 Description body (iltr#1)
TIF FldLst1[015]=A.20.00000000 23 Location (iltr#2)
TIF FldLst1[016]=D.20.00008000 24 Alarm Date (iltr#3)
TIF FldLst1[017]=T.20.00008000 25 Alarm Time (iltr#4)
TIF FldLst1[018]=D.20.00050c00 26 Start Date (iltr#5)
Field '26 Start Date' recognized as KeyDateField (fieldnum=18)
TIF FldLst1[019]=T.20.00010000 27 Start Time (iltr#6)
TIF FldLst1[020]=D.20.00020000 28 End Date (iltr#7)
TIF FldLst1[021]=T.20.00020000 29 End Time (iltr#8)
TIF FldLst1[022]=B.20.00008000 36 Alarm Flag (iltr#9)
TIF FldLst1[023]=A.21.01200000 _UniqueID (iltr#10)
TIF FldLst1[024]=A.21.01200000 _Delta (iltr#11)
TIF FldLst1[025]=A.20.00000000 32 Free Busy (iltr#12)
TIF FldLst1[026]=B.20.00000000 60 Private (iltr#13)
TIF FldLst1[027]=Y.20.01200000 _appData (iltr#14)
TIF FldLst1[028]=Y.20.01200000 _repBasic (iltr#15)
TIF FldLst1[029]=Y.20.01200000 _repExcl (iltr#16)
TIF FldLst1[030]=N.20.01040000 _subType (iltr#17)

-------- Ending Setup phase; starting Done Setup phase

DateRange of Previous Sync: 10/2/2007 (39355) - 12/1/2007 (39415)
Date Of Previous Sync = 11/1/2007 (39385)
Previous SourceSyncStamp: Thu Nov 01 20:04:33 2007 (1193961873)
Previous TargetSyncStamp: Thu Nov 01 20:04:31 2007 (1193961871)

-------- Ending Done Setup phase; starting Load Previous History phase

Deleting useless workfile 'C:\DOCUME~1\PIPEJ1~1.002\APPLIC~1\RESEAR~1\BLACKB ~1\Intellisync\\20282cd1\workfile.tmp'
Creating new workfile 'C:\DOCUME~1\PIPEJ1~1.002\APPLIC~1\RESEAR~1\BLACKB ~1\Intellisync\\20282cd1\1.wrk' by copying 'C:\DOCUME~1\PIPEJ1~1.002\APPLIC~1\RESEAR~1\BLACKB ~1\Intellisync\\20282cd1\1.ish'

-------- Ending Load Previous History phase; starting Load From Target phase

Loading from DateRange 1/1/1900 -- 1/1/1900
CloseFileTemporarily/NO-OP
ILTIFReopenFile/NO-OP
CloseFileTemporarily/NO-OP
TIFTerminate

-------- ILLOG_close
Thu Nov 01 20:05:26 2007

TIFInit(10)
ILXOLK ==> ilsdk
-------------------------------------------
SOURCE: Microsoft Outlook Calendar
TARGET: Handheld Calendar ()

src=144.1, tar=145.1, func=0 (appt), map#4, phase=5, TIFLOG=100, LoggingFilter=0
v=55, sync=2, UpdOpt=2 (notify), policy=0x0, ILTR_Flags=0x9400.0x3, sizeof(tr)=3733
TIFVersion=0x6001, SourceSST=0, TargetSST=0, OKTP=0x1f
Xlator Filtering Level = 0
Filter Expression Has Changed = 0
HistoryDir is 'C:\DOCUME~1\PIPEJ1~1.002\APPLIC~1\RESEAR~1\BLACKB ~1\Intellisync\\20282cd1'
Date Range: from 20071002 (39355) to 20071201 (39415); future=0

-------- Requested Service is Full Sync (from scratch)

-------- Running 'C:\Program Files\Research In Motion\BlackBerry\iltif32.dll' Default comment string
Version 5,5,1,243

Target Field Map:
#0.1: 21 Description Title Description Title (A, , 0)
#1.1: 22 Description body Notes (A, , 8)
#2.1: 23 Location Location (A, , 11)
#3.1: 24 Alarm Date Alarm Date (D, , 5)
#4.1: 25 Alarm Time Alarm Time (T, , 6)
#5.1: 26 Start Date Start Date (D, , 1)
#6.1: 27 Start Time Start Time (T, , 2)
#7.1: 28 End Date End Date (D, , 3)
#8.1: 29 End Time End Time (T, , 4)
#9.1: 36 Alarm Flag Alarm Flag (B, , 7)
#10.1: _UniqueID _UniqueID (A, , -1)
#11.1: _Delta _Delta (A, , -1)
#12.1: 32 Free Busy Free Busy (A, , 10)
#13.1: 60 Private Private (B, , 12)
Extra Special Fields:
#14.1: _appData ~ (Y, , -1)
#15.1: _repBasic ~ (Y, , -1)
#16.1: _repExcl ~ (Y, , -1)
#17.1: _subType ~ (N, , -1)
Temporary Work File is 'C:\DOCUME~1\PIPEJ1~1.002\APPLIC~1\RESEAR~1\BLACKB ~1\Intellisync\\20282cd1\workfile.tmp'
TIF FldLst1[000]=Y.01.01200000 InstanceArray (iltr#-1)
Using key 'Sync.(Microsoft Outlook.Calendar.0).(Handheld.Calendar.0).0' for history lookup
Using old history name '1'
FlipFlopFlags=0xc00000

----- Starting ILTR phase 5
TIF FldLst2[000]=A.00.00040820 2004_SUBJECT (iltr#0)
TIF FldLst2[001]=D.00.00052c00 p1.StartDate (iltr#1)
TIF FldLst2[002]=T.00.00012000 p2.StartTime (iltr#2)
TIF FldLst2[003]=D.00.00022400 p3.EndDate (iltr#3)
TIF FldLst2[004]=T.00.00022000 p4.EndTime (iltr#4)
TIF FldLst2[005]=D.00.00008000 p5.AlarmDate (iltr#5)
TIF FldLst2[006]=T.00.00008000 p6.AlarmTime (iltr#6)
TIF FldLst2[007]=B.00.00008000 p7.AlarmFlag (iltr#7)
TIF FldLst2[008]=A.00.02002000 2005_BODY (iltr#8)
TIF FldLst1[001]=A.01.00200000 116_Keywords (iltr#9)
TIF FldLst2[009]=A.00.00000000 1_BUSY_TYPE (iltr#10)
TIF FldLst2[010]=A.00.00000000 2_LOCATION (iltr#11)
TIF FldLst2[011]=B.00.00000000 p8_PrivateFlag (iltr#12)
TIF FldLst1[002]=A.01.00202000 p26.MeetingAttendees (iltr#13)
TIF FldLst1[003]=B.01.00200000 6_ALL_DAY_EVENT (iltr#14)
TIF FldLst1[004]=A.01.00200000 106_Contacts (iltr#15)
TIF FldLst1[005]=A.01.01200000 9_MeetingStatus (iltr#16)
TIF FldLst1[006]=A.41.00202000 p101_AttachmentInfo (iltr#17)
TIF FldLst1[007]=A.01.21200000 _UniqueID (iltr#18)
TIF FldLst1[008]=A.01.01200000 _RecordID (iltr#19)
TIF FldLst1[009]=A.01.01200000 p94_StoreIDHash (iltr#20)
TIF FldLst1[010]=N.01.01200000 p99_FolderGroup (iltr#21)
TIF FldLst1[011]=A.01.01200000 2068_TLM (iltr#22)
TIF FldLst1[012]=A.01.01200000 _Delta (iltr#23)
TIF FldLst2[012]=Y.00.01200000 _appData (iltr#24)
TIF FldLst2[013]=Y.00.01200000 _repBasic (iltr#25)
TIF FldLst2[014]=Y.00.01200000 _repExcl (iltr#26)
TIF FldLst2[015]=N.00.01040000 _subType (iltr#27)

----- Starting ILTR phase 10
TIF FldLst1[013]=A.20.00042020 21 Description Title (iltr#0)
TIF FldLst1[014]=A.20.02002000 22 Description body (iltr#1)
TIF FldLst1[015]=A.20.00000000 23 Location (iltr#2)
TIF FldLst1[016]=D.20.00008000 24 Alarm Date (iltr#3)
TIF FldLst1[017]=T.20.00008000 25 Alarm Time (iltr#4)
TIF FldLst1[018]=D.20.00050c00 26 Start Date (iltr#5)
Field '26 Start Date' recognized as KeyDateField (fieldnum=18)
TIF FldLst1[019]=T.20.00010000 27 Start Time (iltr#6)
TIF FldLst1[020]=D.20.00020000 28 End Date (iltr#7)
TIF FldLst1[021]=T.20.00020000 29 End Time (iltr#8)
TIF FldLst1[022]=B.20.00008000 36 Alarm Flag (iltr#9)
TIF FldLst1[023]=A.21.01200000 _UniqueID (iltr#10)
TIF FldLst1[024]=A.21.01200000 _Delta (iltr#11)
TIF FldLst1[025]=A.20.00000000 32 Free Busy (iltr#12)
TIF FldLst1[026]=B.20.00000000 60 Private (iltr#13)
TIF FldLst1[027]=Y.20.01200000 _appData (iltr#14)
TIF FldLst1[028]=Y.20.01200000 _repBasic (iltr#15)
TIF FldLst1[029]=Y.20.01200000 _repExcl (iltr#16)
TIF FldLst1[030]=N.20.01040000 _subType (iltr#17)

-------- Ending Setup phase; starting Done Setup phase

Sync From Scratch: Zeroing Previous SyncStamps
First 3 records in TIF file are CONTROL records; first data item will be #3

-------- Ending Done Setup phase; starting Load From Target phase

Loading from DateRange 1/1/1900 -- 1/1/1900
CloseFileTemporarily/NO-OP
ILTIFReopenFile/NO-OP
ILTIFFeatureSet(0x0, 0x1) rc=0
CloseFileTemporarily/NO-OP

-------- Ending Load From Target phase; starting next phase

Finished Reading 0 Records + 0 Deletes + 0 Unchangeds for User=20282cd1 from Handheld Calendar (slow sync input for resync)
ILTIFReopenFile/NO-OP

-------- Ending next phase; starting Sanitizing Target Records phase


-------- ILTIFSetPositionAboveTopRecord ---------

-------- Ending Sanitizing Target Records phase; starting Load From Source phase

Loading from DateRange 1/1/1900 -- 1/1/1900
ILTIFFeatureSet(0x0, 0x1) rc=0
CloseFileTemporarily/NO-OP

-------- Ending Load From Source phase; starting Sanitizing Source Records phase

Finished Reading 0 Records + 0 Deletes + 0 Unchangeds for User=20282cd1 from Microsoft Outlook Calendar (slow sync input for resync)

-------- ILTIFSetPositionAboveTopRecord ---------
ILTIFReopenFile/NO-OP
ILTIFEndLoad

-------- Starting pre-CAAR fluffing

-------- Finished pre-CAAR fluffing, rc=0

-------- Ending Sanitizing Source Records phase; starting Conflict Analysis & Resolution phase

AnalyzeAndResolveConflicts

-------- TIF Contents before CAAR:


-------------------- TIF DUMP ------------------------

Corresponding Item Groups:

Count=3, HighestRecNum=2

Same Keyfield Groups:



+++ Starting IntelliSync Conflict Analysis & Resolution +++
RemoveBadRecordHashes rc=0

Analyzing Fanned Instance Groups [3..2]
analyze_figs rc=0

Analyzing ID-based Corresponding Item Groups [3..2]
analyze_cigs rc=0

Analyzing Same KeyField Groups [3..2]
analyze_skgs rc=0
set_cig_types[3..2]
set_cig_types rc=0

================================================== =
=== IntelliSync Analysis of Corresponding Items ===
================================================== =

SRC PRV TRG
### ### ### <SPT>

-------- TIF Contents after CAAR:


-------------------- TIF DUMP ------------------------

Corresponding Item Groups:

Count=3, HighestRecNum=2

Same Keyfield Groups:

AnalyzeAndResolveConflicts ==> rc=0

-------- Ending Conflict Analysis & Resolution phase; starting Unload To Target phase


-------- ILTIFSetPositionAboveTopRecord ---------


****************** GetOKToProceed ==> rc=0 ******************



-------- ILTIFSetPositionAboveTopRecord ---------

-------- 'Fanning Before Unload' starts here


-------- 'Fanning Before Unload' completed


-------- ILTIFSetPositionAboveTopRecord ---------
CloseFileTemporarily/NO-OP

-------- Ending Unload To Target phase; starting Unload To Source phase


-------- ILTIFSetPositionAboveTopRecord ---------
ILTIFReopenFile/NO-OP

-------- 'Fanning Before Unload' starts here


-------- 'Fanning Before Unload' completed


-------- ILTIFSetPositionAboveTopRecord ---------
CloseFileTemporarily/NO-OP

-------- Ending Unload To Source phase; starting Unload To History phase


-------- ILTIFSetPositionAboveTopRecord ---------
ILTIFReopenFile/NO-OP
Creating brand new history file 'C:\DOCUME~1\PIPEJ1~1.002\APPLIC~1\RESEAR~1\BLACKB ~1\Intellisync\\20282cd1\1.tmp'
Current SourceSyncStamp: Thu Nov 01 20:05:28 2007 (1193961928)
Current TargetSyncStamp: Thu Nov 01 20:05:26 2007 (1193961926)
CreateSyncHistoryFile 'C:\DOCUME~1\PIPEJ1~1.002\APPLIC~1\RESEAR~1\BLACKB ~1\Intellisync\\20282cd1\1.tmp' ==> rc=0
TIFTerminate

-------- ILLOG_close

Things I have tried:

Whiping the handheld
Deleting the Intellisync folder in the App Data/Research in Motion
Deleting myself from the BES
Creating a new public folder under the new server
Removing the whole Desktop Manager from my computer
Tried Microsoft KB 197237 as suggested by BB Tech Support
Tried importing and re-importing the public folder


Anyone run into this?

Thanks in advance,

Last edited by CometGSR : 11-02-2007 at 08:17 AM.
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