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Old 11-02-2007, 11:33 AM   #1 (permalink)
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Hi,

We recently had an Exchange disaster here and had to rebuild the server. Most everything has been working fine over this week but sometime Wednesday while I was working on DNS and DC stuff, the BES stopped working. I've been pulling out my hair I just can't figure out why!

Whenever I go to open BlackBerry Manager, I get an error that says "Your Microsoft Exchange Server is unavailable". When I go to the MAPI profile editor and type in the exchange server name and click "check name" (or OK), the profile editor crashes.

We are running Exchange 2007. I tried installing the latest service pack (SP4) on the BES so it is up to 4.1.4.15.

Please help! What can I look for? I'm getting desperate as most of our managers (e.g. the BlackBerry users) are leaving later today for a tradeshow in Stuttgart and I think they'll lynch me if this isn't working soon!

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Dominic
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Old 11-02-2007, 12:33 PM   #2 (permalink)
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Just some random thoughts..

Is there some kind of firewall running on the exchange server? Can you ping it ok from the BES server.

Did you change anything when you re-built, like exchange name or BES dbase name?

Are all services re-started correctly on the BES

Have a quick read of the exchange '07 install thread at the top of this forum and see if you've missed anything...
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Old 11-02-2007, 12:56 PM   #3 (permalink)
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I've been reading through the BES + Exchange 2007 thread and now I'm not even sure how the BES worked in the first place. It is installed on a x64 server (happens to be the SQL 2005 server) and has Exchange 2003 installed, but I guess that is just the exchange admin components? I don't know, it's not an exchange 2003 server.

We do have an exchange 2003 server which is just there from MS CRM so there's literally only one mailbox on there (crmuser) and everyone else is on Exchange 2007.

So if I put in the Exchange 2003 server name and hit "check name", it does not hang. It resolves to the name of the Exchange 2007 server which, if I type it in manually, hangs on "check name".

What the hell is going on here? I'm thinking about installing the BES on a new server and just forcing the users (there are only 10 of them) to re-activate wit that server. Will that work? Can I just do that? Would I have to remove/de-activate the current server?

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Dominic "Still panicking" Lepiane
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Old 11-02-2007, 01:56 PM   #4 (permalink)
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Okay, well now it's working. I'm not exactly sure what I did or when it started working, but mail is being pushed through.

I still can't get in to the BES management console thing, so the BES still has issues and I still think I'm going to have to re-install it, but we can do that after the tradeshow week.

So what do you think, removing the BES from the x64 machine and installing it on a 32b machine, good idea or bad idea?

*panic mode off*

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Old 11-02-2007, 01:58 PM   #5 (permalink)
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Quote:
Originally Posted by dominicl View Post
So what do you think, removing the BES from the x64 machine and installing it on a 32b machine, good idea or bad idea?
It's own 32bit machine would be the best.
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Old 11-02-2007, 02:03 PM   #6 (permalink)
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What about on a DC? Bad idea, very bad idea, or should be okay?
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Old 11-02-2007, 02:56 PM   #7 (permalink)
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Very Bad Idea. BES is best on it's own server.
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